Community Service Officer

Community Service Representative

Job Location:

6 N Abilene St., Aurora, Colorado

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well‑Funded General Employees Retirement Plan
• Light rail station minutes away
• On‑site fitness center and overall employee well‑being programs
• Internal educational programs to assist with career advancement
• Access to innovation work spaces

• Respond and conduct crash investigations
• Utilize a Police Radio and Computer Aided Dispatch System
• Issue municipal summons (electronic or handwritten)
• Testify in court
• Conduct follow‑up investigations
• Complete in‑person or phone generated reports of crime
• Interview victims and witnesses
• Collect, deposit, and manage property and evidence
• Use department software and applicable applications for assigned duties
• Provide support for traffic control and direction
• Perform other related duties as assigned

This job description is not intended to be a comprehensive listing of all duties. Activities may change and new ones may be assigned at any time.

• High school diploma or equivalent (GED)

• 1–2 years of in‑person customer service involving problem solving and incident documentation

• Bilingual in any language including English
• Strong computer skills and regular use of applications
• Higher level education
• 1–2 years experience in law enforcement, loss prevention, internal investigations, or security

• Safe and proper operation of a motor vehicle
• Computer and software application utilization
• Communication and effective de‑escalation principles and techniques

• Strong interpersonal and communication skills
• Self‑motivated; able to work in the field without direct supervision
• Windows‑based program proficiency
• Strong customer service skills
• Crises communications management and de‑escalation, public speaking
• Detail‑oriented information verification and error correction
• Team collaboration abilities
• Ability to take direction for specific tasks

• Effective communication and sound decision‑making based on thorough investigations
• Maintain effective relationships with employees, management, citizens, and officials
• Handle sensitive situations with tact and diplomacy
• Orally and in writing communication proficiency
• Creative problem solving, negotiation, and stress management
• Work non‑traditional hours and adjust to department needs
• Work overtime as required (court, special events, investigations)

• Valid driver’s license upon hire (history required)
• Obtain NCIC/CCIC clearance within six months
• Complete civilian City of Aurora vehicle operation certification

• 80 hours classroom/skills training followed by 80 hours field training and evaluation (completed within six months of hire)
• Classroom and skills training: 40 hours crash investigations
• 8 hours Self‑defense (including OC spray certification)
• 8 hours First aid and recognition of drug and alcohol impairment
• 4 hours De‑escalation
• 12 hours Department procedures, evidence collection, traffic direction, and driving
• 8 hours mandatory new employee city training; field training evaluation program (FTEP)
• 80 hours field training and evaluation

• May be required to work as essential personnel during declared emergencies or disasters

• Light work moving no more than 20 pounds
• Frequent lifting, carrying, walking, and standing during investigations or traffic direction
• May require pushing, pulling, bending, and stooping
• Clear vision and hearing for communication and document interpretation
• Hand/eye coordination for vehicle, radio, and computer use
• Reasonably good physical condition for self‑defense training and application
• Wear ballistic vest under uniform while in the field and driving

• Primarily outdoors varying weather conditions; occasional indoor climate‑controlled office work
• Weekend work may be scheduled for special events
• Regular court appearances required

• City‑supplied vehicle and standard office equipment (personal computer, email, internet, Word,…