Service Technician PT - BTR

Position Summary

As a Service Technician BTR (Build to Rent), you are primarily responsible for overseeing the physical assets, general maintenance repairs, apartment make‑readies, preventive maintenance, and construction or rehabilitation projects for the properties. You may be involved in new construction or modification of existing properties.

The Service Technician Build to Rent will be responsible for multiple site visits weekly, running between one and four communities simultaneously. You must exhibit a strong commitment to the service needs of internal and external customers and represent the company professionally and courteously.

• Uses service request system to schedule and establish priorities with daily assistance from the Community Manager BTR and Service Manager BTR.
• Repairs/replaces any apartment material/maintenance requests within scope of management responsibility, including HVAC, electrical, plumbing, carpentry, dry walling, interior and exterior structural, appliances, and apartment make‑readies; also includes exterior grounds and common areas of the property.
• Monitors the completion of service requests while limiting callbacks and ensuring customer satisfaction.
• Maintains a complete understanding and working knowledge of the company’s policies and procedures.
• Assists with ensuring that established preventative maintenance programs are implemented, followed, and documented per BH program guidelines.
• Uses independent judgment while dealing with moderate to high levels of stress due to meeting deadlines and reprioritizing activities.
• Works with the office team and Maintenance supervisor completing move‑in/move‑out reports.
• Completes work per schedule, discussing as needed any major expense before acting.
• Reports to Community Manager BTR when units are ready to show.
• Identifies and corrects hazardous community conditions, touring the property daily and reporting hazards to the Community Manager and Service Manager, and may assist with repairing hazards.
• Shares on‑call responsibilities with the maintenance team; responds to resident requests within 24 hours and hazardous weather problems as soon as made aware.
• Assists with inventory and ordering supplies and may be responsible for pick‑up of supplies as needed.
• Performs other duties as assigned.

• Minimum of one year of working knowledge with all major types of general maintenance, safety, heating, and air conditioning experience.
• Basic computer skills/knowledge required to perform job functions.
• Understanding and compliance with OSHA and all other safety requirements.
• Knowledge of federal, state, and local code and internal policies, initiatives, and systems regarding maintenance.
• Regularly performs manual, task‑oriented work under direct supervision.
• High School or GED (General Education Diploma) preferred.
• Required to provide own industry‑specific hand tools and ability to travel to multiple work locations.

• HVAC certification or ability to obtain EPA Certification in areas of Type II domestic HVAC systems.
• Ability to obtain 410A‑ certification or Certified Pool Operator (CPO) certification.

$21.40 - $32.10

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live.