Installation​/Service Coordinator

Description Who we are

ESPEC North America (ENA) is partner in environmental and accelerated reliability test chambers and solutions with a long history and deep expertise in making the world a better place through better quality, higher reliability products.

We continually aim to grow and evolve by building mutually responsive, innovative partnerships with our customers, vendors, and strategic allies, and creating opportunities for our team members. Our cornerstone is to be the most reliable and accessible supplier of testing solutions.

Exciting News! We are looking for an Installation and Service Coordinator. If you're seeking a role with an awesome benefits package, a great position and team, this could be for you!

Coordinates the scheduling of environmental chamber installations and service activities for Customer Support Technicians, Field Installation Technicians, Field Service Managers, and Contractors. Ensures timely and efficient service delivery through proactive communication and collaboration with customers and contractors.

• Introduces customers to the service process, outlining the installation procedures and providing an overview of the service experience.
• Creates and delivers Installation and Field Service schedules, along with a comprehensive installation plan, to all relevant stakeholders, including customers, Field Service Managers, Customer Support Technicians, Field Installation Technicians, and Contractors.
• Performs pre-installation site visits, as required, in partnership with Field Service Managers and Contractors, to assess and plan for complex installations that may require further coordination and follow-up.
• Leads and facilitates installation planning meetings with Field Service Managers, Field Installation Technicians, and Contractors. Maintains regular communication with internal and external customers regarding project status.
• Proactively communicates potential schedule deviations with urgency and escalates any critical issues to management as needed.
• Applies problem‑solving principles to address setbacks, changes, and emergencies.
• Communicates any necessary support needs to the appropriate department.
• Conducts post‑installation feedback meetings with Customers, Field Installation Technicians, and Field Service Managers.
• Coordinates the organization of in‑house materials to ensure Field Installation Technicians have all necessary resources available at the job site for large projects.
• Creates cases and orders within the designated company ERP system.
• Some travel and overnight stays may be required.
• Other duties as assigned.
• Regular physical attendance is required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability that may be necessary for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED) required.
• Associate’s degree or equivalent Technical Training (college or trade school) preferred.

• 2 years of experience working for a capital equipment manufacturing company required.
• Working knowledge of manufacturing database systems required.
• Basic understanding of Bills of Material (BOM’s) in a manufacturing environment required.
• Basic understanding of refrigeration and electrical parts required.
• 3 years of customer service experience preferred.

• Organizational & Time Management
  
  Skills:
  
  Possesses exceptional organizational and time management skills with the ability to prioritize tasks effectively.
• Sc…