Security Service Technician

Security Service Technician 3

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer:

• Competitive Starting Pay

• Paid Training

• Global Advancement Opportunities

• Referral Bonuses

• Comprehensive Benefits

• Medical/Dental/Vision insurance

• Health Savings Account (HSA)

• Life Insurance

• 401(k) savings plan with company match

• Short-Term and Long-Term Disability

• Employee Assistance Program

• Wellness Program

• And More!

Johnson Controls is looking for a Security Service Technician to support commercial customers with expert field service across intrusion, fire alarm, CCTV, and card access systems. You will work as a trusted advisor, helping customers understand system status, resolve service issues, and maintain reliable operations from a remote field location with the tools and equipment needed to work independently.

In this role, you will troubleshoot and service commercial security systems, advise the customer and the customer care center on inspection and system status, and deliver practical solutions at the time of service. The focus is on responsive service, clear communication, and dependable repairs that help customers stay protected and operational.

• Repair or replace burglar alarms, fire alarms, CCTV systems, card access systems, and other security equipment.
• Locate and resolve damaged equipment or wiring, then readjust, repair, or replace inoperative equipment and test it for proper operation.
• Prepare trouble order forms to document temporary repairs and service actions.
• Communicate system and inspection status clearly to customers and the customer care center.
• Coordinate inspections and installations with police, fire departments, or other appropriate agencies when required.
• Provide recommendations, solutions, and quotes to support customer needs and facility efficiency, including appropriate upselling opportunities.
• Deliver a high level of customer service and act as a trusted advisor during each service visit.

• Own the outcome at the customer site by troubleshooting efficiently, confirming repairs, and keeping safety and integrity front and center.
• Stay close to the work by tracing faults in wiring or equipment, then readjusting, repairing, or replacing components and testing them for reliable operation.
• Focus on what matters by giving clear status updates, removing obstacles for customers, and coordinating with the right agencies when inspections or installations are needed.
• Improve every day by documenting temporary repairs accurately, sharing candid observations, and using each service call to create a better result next time.
• Win as one team by working closely with customer care and internal partners, and by turning customer feedback into practical solutions and quotes.

• High School Diploma or equivalent.
• Minimum 3 to 4 years of experience installing and inspecting or repairing Tyco Integrated Security or a comparable product line.
• Experience with Card Access, CCTV, and IP cameras.
• HIRSCH Certificate.
• Excellent communication skills.
• Electrical or electronic background.
• Valid driver's license.
• Computer literacy and the ability to use test…