Case Manager

Who We Are

Advance Pathways is the operator of the Aurora Regional Navigation Campus that addresses the needs of adults facing homelessness in Aurora with a goal for them to gain the needed skills to secure and maintain high quality, dependable employment, and lasting, secure housing. We provide about 300 people per night with emergency shelter and other housing program options as well as day services.

Advance Pathways brings together the needed talent, skills, and resources to empower individuals to embark on their journeys to a lifetime of housing stability and personal fulfillment. Following the philosophy of extending a “hand up,” staff at Advance Pathways not only provide needed tools for success, but mentor, train, and inspire the people we serve to achieve their highest potential while offering them the long‑term support they need to be successful for a lifetime.

The Case Manager provides non‑clinical, guest‑centered services to adult individuals experiencing homelessness. This role focuses on addressing Social Determinants of Health (SDOH) by supporting guests in obtaining identification, accessing benefits, securing housing resources, and connecting with community‑based services.

Working collaboratively with guests (the unhoused population we serve), the Case Manager conducts needs assessments, develops individualized service plans, and coordinates care to promote stability and self‑sufficiency. This position also serves as a liaison between guests and external agencies, advocating on their behalf and helping navigate complex systems. The ultimate goal is to support progress toward housing stability, access to essential resources, employment, and long‑term independence.

• Conduct intake and ongoing assessments to identify guest needs, strengths, barriers, and Social Determinants of Health (SDOH).
• Develop, implement, and update individualized service plans that support housing stability, resource access, and self‑sufficiency.

• Provide ongoing case management, goal tracking, and follow‑up through regular guest meetings.
• Assist guests in navigating housing, benefits, healthcare, transportation, employment, legal, and community service systems.
• Coordinate referrals and serve as a liaison between guests and service providers to ensure access to needed resources.
• Advocate on behalf of guests with agencies, landlords, healthcare providers, and community partners.

• Assist guests in obtaining and maintaining identification, benefits, and essential documentation, including birth certificates, Social Security cards, state identification, Medicaid, and SNAP benefits.
• Support completion, submission, renewal, and follow‑up of applications and required documentation.
• Assist with housing applications, program compliance, placement, and retention efforts.

• Maintain accurate, timely, and complete case records, including assessments, service plans, referrals, progress notes, and outcomes.
• Ensure documentation complies with organizational, funding, regulatory, privacy, and confidentiality requirements.

• Participate in team meetings and case conferences.
• Communicate effectively with internal staff and external partners.
• Maintain professional boundaries, ethical standards, and compliance with organizational policies and procedures.

Required:

• Bachelor’s degree in human services or related field
• Minimum one (1) year experience providing case management or social services to individuals experiencing homelessness or housing instability
• Knowledge of Social Determinants of Health and community resources
• Strong organizational, documentation, and advocacy skills
• Basic computer proficiency and experience with electronic case management systems
• Ability to pass required background checks
• Ability to pass urine drug screen

• Experience in shelter, day center, or housing programs
• Familiarity with Medicaid, SNAP, SSI/SSDI, and housing systems
• Experience coordinating services across multiple…