Hotline Caseworker-Hybrid Model

Title:

Hotline Caseworker-Hybrid Work Model

Job Number: 680

Salary: $22.00 - $32.35

Department/Office: Human Services

Division: Child & Adult Protection Services

Location: 14980

E. Alameda Dr., Aurora, CO, 80012

Job Type: Hourly Full-Time

Posting Date: 07/10/2026

Closing Date: 07/24/2026

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home.

Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence, and stability of individuals and families.

Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach).

ACDHS uses an integrated Two-Generation (2

Gen) approach to address all of the basic human services needs of the entire family unit. The 2

Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long-term stability and sustainability. The 2

Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being, and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities.

The Hotline Caseworker in the intake screening unit receives all intake referrals to the Department for child abuse/neglect, adult abuse/neglect/exploitation, youth services and any other crisis situations involving this population. The purpose of the position is to gather complete, accurate information from reporting parties to make an initial assessment of the information to arrive at an appropriate case disposition.

• Receives incoming calls of a crisis nature and determine the problem and gravity of crisis being reported. Gather all the needed information utilizing the expanded screening questioning to make an initial assessment of a case, determine safety issues present, what services are required, what community referrals are needed on the case, and what additional information is needed to arrive at a case disposition.
  
  Provide support and counseling until matter can be dispositioned by a supervisor and/or RED Team.
• Completes thorough record checks on all reports received. This includes extensive computer capabilities, knowledge of state and county systems including Trails, CBMS, Colorado Courts, etc.
• Provides community resources and information via telephone and emails, processes police and school reports received, and prioritizes follow up on such reports, etc.
• Completes follow up work and call backs requested by RED Team to obtain more information to influence disposition determination.
• Attends and participates in RED Teams on a routine basis.

Skills, Abilities and

Competencies:

• Basic understanding of social casework principles and methods, demonstrate knowledge of dynamics of child abuse/neglect; adult abuse/neglect/exploitation; adolescent development and the dynamics of the process of aging/development. This includes an awareness of cultural issues, child development, parent/child conflict and psychiatric and medical problems.
• Must have knowledge of agency and state rules, regulations, and procedures as well as knowledge of effective parenting methods and maladaptive family dynamics.
• Ability to read and process information verbal and written as well as elicit information from callers in a timely and accurate manner is required. Skill in obtaining accurate and clear information that is utilized to make decisions effecting client’s health, safety and well-being…