Manager of Supportive Services (Th-Sun

Exciting New Opportunity at The Sanctuary on Potomac!

Join us in making a lasting impact! We are excited to announce an upcoming opportunity at The Sanctuary on Potomac
, a new 43-unit Permanent Supportive Housing (PSH) development dedicated to providing safe, stable, and affordable housing for individuals experiencing homelessness and those with complex service needs.

As we prepare to open our doors, we are building a compassionate, mission-driven team committed to fostering housing stability, promoting resident well-being, and creating a supportive community where individuals can thrive.

If you are passionate about serving others, believe in the Housing First model, and want to be part of an innovative and purpose-driven initiative from the very beginning, we encourage you to apply. This is a unique opportunity to help shape a new community and make a meaningful difference in the lives of our future residents.

Stay tuned for upcoming career opportunities and be part of this exciting new chapter at The Sanctuary on Potomac
.

* Start Date: Anticipated for fall 2026, around November. The exact start date is still being finalized and may be adjusted based on scheduling and other deadlines *

The mission of the Housing Authority of the City of Aurora (AHA) is to develop and promote quality housing while supporting and encouraging economic opportunities leading to self-sufficiency and independence. AHA accomplishes this mission by providing affordable or subsidized housing at 15 different properties, administering approximately 1700 vouchers, and offering a variety of programs with case management.

AHA fosters a professional, productive, and friendly work environment in which the open exchange of ideas and information is encouraged. At AHA, we know that our reputation and impact are built upon the acts of each employee.

• Make a difference in your community
• Earn outstanding benefits including medical, dental, vision, 401k w/ 4.5% employer match, and robust holiday, vacation, and sick leave policies
• Participate in a diverse workplace that values inclusivity
• Volunteer in the community on paid time
• Continue your education on the job and through our tuition reimbursement program

Prior to hire, candidates will receive our full benefits guide detailing these and other benefits.

AHA is an Equal Opportunity Employer.

The Manager of Supportive Services provides program leadership, direct service, and administrative oversight for Supportive Housing Services at Sanctuary on Potomac, a 43-unit Permanent Supportive Housing (PSH) community serving individuals exiting homelessness and individuals who are living with disabling conditions, including behavioral health and substance use challenges. This position supervises a supportive services team consisting of two Peer Support Specialists while maintaining direct involvement with residents through the provision of Medicaid-reimbursable supportive services, consultation on complex cases, crisis response, and housing stability activities.

The Manager ensures the delivery of high-quality, trauma-informed, housing-focused, and recovery-oriented services that promote housing stability, wellness, and community integration. The position leads coordination among AHA Supportive Housing Services staff, Aurora Mental Health and Recovery personnel, property management, and community partners to support integrated service delivery, clear role definition, regulatory compliance, and positive resident outcomes.

Provide day-to-day supervision, coaching, performance management, and professional development to a multidisciplinary team consisting of two Peer Support Specialists.

Conduct regular individual supervision, case consultation, performance evaluations, and staff development activities to support high-quality service delivery and employee growth.

Foster a culture of accountability, strengths-based practice, trauma-informed care, resident-centered service delivery, continuous quality improvement, and professional excellence.

Utilize scheduled staffing overlap periods to facilitate team meetings, case consultations, service planning, documentation review, and communication regarding resident needs, housing stability concerns, and operational priorities.

Maintain a direct service caseload and provide resident engagement, care coordination, crisis response, housing stabilization support, and Medicaid-reimbursable services as necessary to address complex resident needs and ensure continuity of care.

Provide on-site consultation and guidance regarding complex resident situations, behavioral health concerns, crisis intervention, housing stabilization challenges, and service planning.

Conduct assessments, develop individualized service plans, coordinate care, and facilitate access to community resources and supportive services.

Support continuity of services during staff absences, vacancies, and periods of increased resident need.

Monitor documentation, billing practices,…