Dispatch Manager - PL; Furniture Delivery

Dispatch Manager Role

• The Dispatch Manager will be responsible for monitoring all delivery teams throughout the day.
• This role will include monitoring all compliance related driver functions throughout the day.
• Dispatch Manager will be responsible for customer feedback follow up call backs. All results communicated to OM and GM.
• They will report to the Operations manager as well as the General Manager.

• Assist with overseeing day-to-day operations.
• Ensure compliance with set policies and processes.
• Ensure all delivery teams are in compliance with all compliance related functions.
• Review all delivery PODs in real time.
• Prepare regular reports for upper management.
• Provide solutions to delivery issues in the moment and work to assist customers during delivery related issues.

• Ability to work flexible schedules/shifts.
• Possess a valid driver’s license in the state of residence.
• Able to do the following with or without reasonable accommodation:
• Lift, bend, reach above the head, kneel, crouch, and/or stretch during shifts up to 10 hours long.
• Lift, push, pull, and move boxes up to 70 pounds each.
• Move up and down stairs.

• High School Diploma or equivalent.
• Experience interacting with Independent Contractors (Delivery Service Providers).

• Excellent interpersonal skills.
• Previous experience with final mile deliveries.
• Demonstrated problem-solving skills and analytical skills.
• Demonstrated communication skills (written and verbal).
• Final Mile Experience.