Global Logistics Supervisor: Lead, Mentor & Optimize

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington.

As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

We encourage you to explore our website to learn more about our company and culture at the link below.



Job Description

• Review and support with day-to-day quotations
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Monitor work boards to ensure internal KPI’s are met e.g. timely data entry
• Build and maintain strong relationships with customers.
• Maintain strong business partnerships with Service Providers
• Monitor invoicing and BNP report where needed
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
• Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team
• Be continuously open and positive to implementing new system changes and enhancements with the team
• Oversee and ensure compliance with Expeditors Operational Process Standards
• Assist the Manager with EPE’s on the department in line with the 3+1 Initiative.
• Assist the Manager with key staff with goal setting and monitoring development.
• Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.

Support the manager and or the sales department where needed:

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role.

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

Expeditors Key Performance Expectations

Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in

solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and

consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service

providers) and internally (other Expeditors offices/employees).

Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for

own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with

government regulations.

Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can

prioritize.

Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without

request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without

incident or delay.

Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides…