Accounts Receivable Specialist

Overview

The Accounts Receivable Clerk is responsible for supporting the accurate and timely processing of customer payments, maintaining accounts receivable records, and assisting with collections activities. This role works closely with internal teams and external customers to resolve billing issues and ensure timely cash receipts.

• Process and post customer payments, including checks, ACH, wire transfers, and credit cards
• Apply payments accurately to customer accounts and resolve discrepancies
• Generate and distribute accounts receivable aging reports and statements
• Assist with collections efforts, including customer follow-ups on outstanding balances
• Respond to customer inquiries regarding invoices, payments, and account status
• Communicates disputes to billing and operations, monitors resolution and follows up with customer for collection once dispute is resolved
• Coordinates and hosts bi-weekly/weekly AR review meetings with operations and market leaders to drive collection efforts
• Reconcile accounts receivable transactions and support month-end close activities
• Creates and maintains online accounts in customer-required software for invoice uploads, payment tracking, and contract compliance documentation
• Maintain organized and accurate AR documentation and records
• Support audits and provide requested documentation as needed
• Learns invoicing process to support AR collections and to support billing as needed