Service Coordinator​/Office Administrator

Service Coordinator / Office Administrator | $25–30/hr | Skokie, IL | Full-Time

A Service Coordinator/Office Administrator who will be an empathetic champion for our customers’ service needs, while making sure we dot every I and cross every T. This is a dual-role position at the center of everything we do – equal parts client service coordination and office operations.

A Service Coordinator/Office Administrator who will be an empathetic champion for our customers’ service needs, while making sure we dot every I and cross every T. This is a dual-role position at the center of everything we do – equal parts client service coordination and office operations.

• Hourly wage: starting pay of $25-30/hour, commensurate with skills & experience
• Health, Dental, and Vision Insurance
• Paid Time Off and Paid Sick Leave
• Disability Coverage and Life Insurance
• 401(k)
• A collaborative, tight-knit team of ~20 people

Skokie, IL (Chicago suburb)

Not specified

Full-time (40 hours per week)

3+ years in high-end customer service and/or scheduling, with an emphasis on premium products and services.

Are you passionate about customer service? Are you highly organized? When you know a client needs a hand, are you quick to empathize? Are you committed to tracking the details and following through until a client’s issue has been fully resolved? Do you like working on multi-disciplinary teams, where every day may be a little different?

We’re basically saying that, if you’re the customer-service equivalent of Michael Jordan, we’ll get along just fine.

Mills Technologies is an established yet innovative company, with a well-respected name in the fast-growing field of home and commercial technology integration.

With roots that date back to 1939, Mills is a third-generation family-owned business that treats all our employees like members of our family. We advise, design, install and service technology systems for homes and businesses.

The systems we provide include audio and music systems; televisions, presentation systems, and media rooms; data and Wi‑Fi; lighting systems; motorized shades; and the means to control all this technology – plus a whole lot more! These systems may be installed in homes, condos, and businesses in the greater Chicago area and beyond.

Mills is known throughout Chicago for our unrelenting commitment to customer service. Many of our new clients are family and friends of our existing ones.

At Mills, our goal is to be our clients’ trusted technology experts.

As the Service Coordinator/Office Administrator at Mills Technologies, your time will be spent ensuring our clients receive a world-class service and support experience 100% of the time. This will include working extensively within a suite of service tools that we have implemented, including our ticket‑tracking system (don’t worry, we’ll train you on these tools). You will be responsible for ensuring follow‑through in a timely manner, coordinating, and scheduling resources, and staying in close communication with our clients throughout the process.

You will regularly check in with our technicians throughout the day to then manage and edit their schedules, if necessary.

While the majority of your time will involve service coordination tasks, the remainder of your time will be focused on general office administrative tasks such as:

• Coordination with other contractors
• Following up on status of equipment orders for service
• Service billing
• Scheduling of office maintenance
• Scheduling of vehicle maintenance
• Coordination of internal and external company events
• Enter tracking information for orders
• Purchase and restock office products, including staff wardrobe
• Checking and sending mail
• Scheduling travel

An affinity for picking up new software is imperative in this role! Ever heard of an air traffic controller? Take those responsibilities, transpose them into the office setting, and you’ve got a good roadmap for this role. This role is absolutely critical in keeping…