Customer Service Representative

Confidential Job Posting:
Customer Service Representative – Manufacturing | Aurora, IL

A well-established, privately held manufacturing company in the Aurora area is seeking a Customer Service Rep to join its team. This organization has been a trusted supplier to major OEMs for decades and is known for its vertically integrated production capabilities, strong customer relationships, and commitment to continuous improvement. With the backing of a larger parent organization—but the day-to-day feel of a close-knit, 80-person operation—this is an ideal environment for someone who wants visibility, autonomy, and real career runway.

This is a high-impact, onsite leadership role supporting a business that is modernizing its processes, elevating its customer experience, and preparing for the next generation of company leadership.

• Major growth runway: Leadership is intentionally building a new wave of up-and-coming talent to grow with the organization.
• Autonomy & ownership: The Director of Sales operates remotely and empowers this role to self-manage, make decisions, and improve processes.li>
• Stable industry: The company supplies welded steel tubing and fabricated metal components used by major furniture and outdoor equipment manufacturers.
• High visibility: You will directly support the company’s largest accounts and collaborate closely with leadership.
• Clear upward path: This role can organically develop into Customer Service or Inside Sales Manager or other commercial leadership roles as retirements open advancement opportunities in the next 2–5 years.

The Customer Service Rep will manage a portfolio of 25–30 customers, focusing heavily on the company’s top five accounts. You will oversee order entry, purchase orders, customer communication, forecasting support, and daily coordination across sales, operations, and production planning.

This is a hands‑on role that requires strong communication skills, solid manufacturing acumen, and the ability to thrive in a fast-paced environment. You will also supervise one direct report (Customer Forecaster/Scheduler), making this a great step into leadership for someone who wants management exposure.

• Serve as the primary point of contact for key customers—via phone and email
• Manage PO entry, order changes, and customer updates
• Resolve issues and maintain strong customer relationships
• Partner with production, planning, and sales on delivery timelines
• Lead customer forecasting through your direct report
• Help implement updated processes brought in by new leadership
• Support continuous improvement as the organization modernizes
• Grow into Inside Sales or broader leadership as opportunities arise

• 1–5 years of customer service or inside sales experience (manufacturing required)
• Strong phone communication skills; comfortable with demanding or frustrated customers
• Experience with PO processing, order entry, and basic production/forecast understanding
• Ability to work independently and take ownership of tasks
• Good computer skills and comfort learning new systems

• Experience in metal fabrication or discrete manufacturing
• Associates or bachelor’s degree
• Prior leadership experience or desire to grow into a leadership/sales track
• Location: Onsite in Aurora, IL (M–F)
• Hours: 7–4 or 8–5
• Salary: Up to $65K + bonus
• Bonus: Annual discretionary bonus
• Reports to: Director of Sales
• Team: 1 direct report; part of the Sales organization
• Environment: Older building but stable, long-tenured workforce with new leadership energy

If you enjoy building strong customer relationships, want to step into leadership, and are looking for a role with real advancement potential, this is a rare opportunity to join a growing organization at the perfect time.