Commercial Planning and Operations Manager

Commercial Planning & Operations Manager, Americas

Chicago Area Preferred (Hybrid) | Remote Considered for the Right Candidate

At Sonova Consumer Hearing, we are seeking a Commercial Planning & Operations Manager, Americas to drive commercial planning excellence, operational execution, and regional profitability across the Americas business. This highly visible role serves as a strategic business partner and right‑hand support to the VP Americas, helping shape forecasting, pricing, operational performance, and scalable business growth across the region.

• Lead the regional SIOP (Sales, Inventory & Operations Planning) process, partnering with Sales, Finance, Supply Chain, and Operations teams to improve forecasting accuracy and business alignment
• Develop and execute demand forecasts to support revenue growth, inventory optimization, customer service performance, and product launch readiness
• Drive commercial analytics and profitability initiatives, including pricing strategy, gross-to-net analysis, promotional effectiveness, trade spend evaluation, and customer/channel profitability assessments
• Analyze market trends, pricing elasticity, and competitive dynamics to provide recommendations that support profitable growth and strategic decision-making
• Partner closely with Customer Service, Logistics, Supply Chain, and Sales Operations teams to improve order management, outbound execution, inventory allocation, retailer compliance, and fulfillment performance
• Lead cross-functional initiatives to improve operational efficiency, including EDI enhancements, reporting simplification, process automation, and workflow standardization
• Establish and monitor KPIs, reporting cadence, and operational governance processes to improve visibility, accountability, and execution consistency across the business
• Support new product launches and SKU lifecycle management, including inventory planning, demand ramp‑up, monthly phasing, and end‑of‑life transitions
• Prepare and present business performance updates, highlighting revenue drivers, operational risks, inventory exposure, and margin opportunities to senior leadership
• Partner with the VP Americas and regional leadership team on strategic planning, financial modeling, growth initiatives, and continuous improvement efforts

• 7+ years of experience in demand planning, commercial analytics, sales operations, revenue management, or related functions within consumer goods, retail, or eCommerce
• Strong commercial and financial acumen with experience in forecasting, pricing strategy, gross‑to‑net management, and profitability optimization
• Experience leading or influencing cross‑functional initiatives across sales, finance, operations, customer service, marketing, and supply chain
• Strong analytical and problem‑solving skills with the ability to translate data into actionable business insights
• Experience with ERP systems and BI/reporting tools such as Power BI, Tableau, SAP IBP, Demantra, Anaplan, or similar preferred
• Strong communication and stakeholder management skills with the ability to influence across functions and leadership levels

A minimum of 200

Mb/sec download and 10

Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova.

• Medical, dental and vision coverage
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• Tele Health options
• 401k plan with company match
• Company paid life/accident and disability insurance
• Company paid Short/Long‑Term Disability coverage (STD/LTD)
• PTO, floating Diversity Day, paid holidays
• Paid parental bonding leave
• Employee Assistance Program
• Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

* Plan rules/offerings dependent upon group Company/location.

This role’s pay range is between $97K and $120K. This role is also commission eligible/bonus eligible.