Account Manager Associate

City Wide Facility Solutions is currently seeking a dedicated and results-driven Account Manager to join our team. As a key part of our organization, you will manage client accounts, build strong relationships, and ensure outstanding service delivery to meet and exceed customer expectations.

• Manage all aspects of assigned client relationships, including retention, satisfaction, and growth opportunities.
• Coordinate and communicate effectively with contractors and service providers to ensure high‑quality service performance.
• Conduct regular quality control inspections and address any issues promptly to maintain service standards.
• Negotiate contracts and service agreements with clients to expand our offerings and increase revenue.
• Utilize CRM software to document client interactions, track service delivery, and manage schedules.
• Collaborate with internal teams including accounting and operations to resolve client concerns and streamline processes.
• Develop and implement strategies to improve client satisfaction and operational efficiency.

• 1-3 years of experience in account management, sales, or facility management preferred.
• Strong interpersonal and communication skills, both verbal and written.
• Detail‑oriented with excellent organizational and problem‑solving abilities.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Proficiency in Microsoft Office applications and CRM systems.
• Reliable transportation and valid driver’s license.
• High school diploma required; associate or bachelor’s degree preferred.

• Medical
• Dental
• Vision
• PTO
• Base + commission

City Wide Facility Solutions is an Equal Opportunity Employer.