Sample Solutions Lead

Job Description

The Sample Solutions Lead is a senior individual contributor role critical to establishing and strengthening connections among our clients, business development team, and internal stakeholders to ensure the seamless execution of market research projects. This role is designed to elevate Prodege’s client service standards by serving as a strategic bridge across the organization—delivering proactive, consultative recommendations to clients on how to effectively reach their desired audiences through our wide range of sample solutions, while managing the end‑to‑end execution of custom online market research projects from launch through completion.

Operating above the Project Manager and Senior Project Manager level, the ideal candidate is a seasoned online sample expert who can hit the ground running, building long‑term client partnerships rooted in trust and deep audience expertise, collaborating across multiple teams and business units, and confidently recommending improvements to processes and procedures—both internally and externally—that drive better outcomes for our clients and our business.

This role requires a highly organized, detail‑oriented professional who thrives in a dynamic, fast‑paced, and rapidly changing environment, and it will involve travel to nurture essential client relationships and ensure successful project execution.

• Serve as a consultative, strategic advisor to a portfolio of clients, delivering proactive recommendations on how to reach their desired target audiences using Prodege’s sample solutions and capabilities.
• Deliver exceptional client service by managing the sample execution of custom online market research projects, ensuring quality, timeliness, and alignment with client expectations.
• Build and sustain long‑term client partnerships rooted in trust, transparency, and a deep understanding of each client’s research objectives and business goals.
• Act as a strategic bridge between clients, business development, operations, and other internal teams and business units, ensuring seamless communication and collaboration across all stakeholders.
• Champion innovation and continuous improvement by identifying and recommending enhancements to internal and external processes, workflows, and procedures that elevate operational efficiency and client satisfaction.

• Own and manage relationships with a portfolio of key clients, serving as their primary point of contact and trusted advisor for all sample‑related needs.
• Proactively consult with clients to understand their research objectives, target audience requirements, and project parameters, offering tailored solutions and strategic recommendations.
• Anticipate client needs and surface opportunities to expand the use of Prodege’s solutions, contributing to revenue retention and organic growth.
• Periodic travel (1‑2x a year; for 1‑2 nights) to client sites to strengthen relationships, conduct business reviews, and ensure alignment on project goals and service expectations.
• Develop a deep understanding of each client’s business, industry, and competitive landscape to deliver increasingly relevant and impactful guidance.

• Manage custom online market research sample projects, ensuring all projects are completed on time, within budget, and to quality standards.
• Monitor project performance in real time, proactively troubleshoot issues, and adjust strategies to ensure successful delivery against client specifications.
• Manage multiple concurrent projects with a high degree of organization, prioritization, and attention to detail in a rapidly changing environment.
• Provide clients with transparent, timely project updates, including progress reports, feasibility assessments, and post‑project analysis.

• Collaborate closely with business development, operations, product and other cross‑functional teams to ensure client needs are understood, communicated, and met.
• Effectively manage internal stakeholders, aligning priorities and expectations across teams to ensure smooth project execution…