Regional Analyst Customer Experience

Location(s):
Aurora, IL

Job Schedule:

Full-time - Hybrid - in office Monday-Thursday

Education Requirement:
Bachelor's

We are looking for a Regional Analyst 1 Customer Experience to join our team in Aurora, IL. Under direct supervision, coordinates tracking and analysis of action plans to improve the customer experience within an assigned region. Supports communication and administration of national programs that incent and reward top performing dealerships’ sales associates and owners on improving and maintaining the highest levels of customer sales and customer service quality.

• Combine customer quality data from multiple sources; understand their meaning, relationships and impact.
• Analyze and interpret data.
• Compile ideas on best practices and share with regional leadership team.
• Analyze customer satisfaction survey results to evaluate feedback and customer interaction information within assigned region.
• Evaluate customer satisfaction information and other touch point sources such as Consumer Affairs and Market Intelligence studies.
• Assist with tracking progress of action plans.
• Serve as a point of contact for dealerships on reward program rules, effective dates, payments, etc.

• Bachelor’s Degree in Business or related field required.
• 1-3 years progressive Marketing and Sales experience.
• Prior experience at the specialist level in Consumer Affairs, Sales Operations, Distribution, Market Representation or Marketing preferred.
• Previous sales or dealership contact experience is a plus.
• Passion for the automotive industry with a desire to pursue a Field Sales (DOM/FOM) career path at Nissan.
• Open to future relocation and ability to perform work onsite at Aurora, IL.
• Must be a U.S. Citizen or Permanent Resident.

Career Growth and Continuous Learning Opportunities:
Benefit from diverse career paths, cross‑departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you’ll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards:
Comprehensive Benefits Package including medical, mental health, parental leave, retirement savings and Nissan perks including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

Annual Salary: $64,772.00 - $98,901.00. This range represents the minimum and maximum base salary rates for this grade level at Nissan.

Nissan is committed to a drug‑free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

Nissan provides Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire;
Nissan uses E‑Verify to validate employment eligibility.