Client Services Consultant II

Job Description

The Client Service Consultant II (CSCII) has overall accountability for the day-to-day administrative service support of multiple National Account clients (5,000+ lives). The CSC II is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with Met Life.

• Overall accountability for the day‑to‑day administration of multiple or complex clients.
• Respond to client requests and lead projects, provide clients with alternative solutions, identify possible plan design alternatives, and act as a liaison between the client and internal Met Life teams.
• Responsible for providing exceptional customer service through ongoing customer delivery and client satisfaction.
• Coordinate and facilitate client meetings, in person or via conference call, prepare materials, agendas, and presentations, lead client account audits and strategic planning process, and partner with a financial team in the completion of client reports.
• Serve as a key resource and may serve as a subject matter expert to Customer Unit and National accounts.
• Partner with the Proposal Unit to research and respond to RFP questionnaires.
• Understand the detailed components and provisions in legal agreements between Met Life and the client and assist in facilitating the execution of contracts to ensure compliance.
• Comprehend competitors’ products, industry trends, and legal developments impacting business.
• Have firm knowledge of Met Life’s group products, services, and systems and apply analytical skills to the interaction of these products, services, and systems.

• 5+ years of equivalent experience within the insurance space.
• 5+ years of account management experience.
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible.
• General understanding of the U.S. economy and employee benefits industry.
• Proficient with Microsoft Office software.
• Self‑motivated to learn more about the business and proactive in personal development.

• Bachelor’s Degree.
• Experience with Disability products is a strong asset.
• Ability to balance client expectations with Met Life capabilities.
• Project management skills including problem‑solving, attention to detail, analytical thinking, and decisiveness.