Customer Solutions Advisor -Tech. Product Specialist; Supplier Quality Support

As a premier global food provider, the OSI Group partners with the world’s leading food service and retail food brands to provide concept-to-table solutions that delight consumers around the globe.

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We’re looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers.

This is a highly visible, customer-facing role at the intersection of food innovation, restaurant operations, and product commercialization
. You’ll partner with one of the world’s leading quick service restaurant brands to ensure products perform seamlessly—from concept through launch and into daily execution in restaurants.

Acting as a critical link between corporate stakeholders, field operations, and cross-functional internal teams (R&D, culinary, operations, and sales), you’ll translate real-world restaurant insights into product improvements, support new product rollouts, and help drive continuous innovation. This role blends strategic thinking with hands‑on field engagement, including regular restaurant visits to evaluate product performance and identify meaningful opportunities for improvement.

Success in this role requires someone who is motivated, curious, and self‑directed
—able to operate independently while staying closely aligned with multiple stakeholders. You’re comfortable communicating with everyone from frontline restaurant teams to senior executives
, and you know how to tailor your message to each audience.

Importantly, this is not a “check‑the‑box” field role. You’re expected to go beyond surface‑level observations—
digging into the details, asking the right questions, and uncovering actionable insights around product quality, execution, and consistency
. You bring back more than visit summaries; you deliver perspective that drives decisions.

You’ll thrive here if you’re equally comfortable discussing menu innovation, operational execution, and customer needs
, and enjoy working in a fast‑paced, collaborative environment where you can directly influence both product strategy and in‑restaurant success.

This role supports one of the world’s leading food service brands by delivering high‑quality, value‑added food solutions. The position is responsible for aligning OSI’s product offerings with the evolving needs of both our customers and end consumers, ensuring strategic fit, innovation, and operational excellence.

• Job is an individual contributor.
• Job is an individual contributor and has no direct reports.
• This individual works independently while collaborating cross‑functionally.
• Build and maintain strong relationships with this key account’s corporate teams, franchisees, field operations, and distribution partners to support product performance and identify improvement opportunities.
• Monitor and analyze food industry and quick service restaurant (QSR) trends to inform product strategy, identify opportunities for innovation, and support competitive differentiation.
• Prepare and communicate insights from restaurant visits, product performance data, and market observations to inform product development, operational improvements, and customer strategy.
• Explore new ways of improving existing products. Provide product training, relevant technical expertise to sales team to enable them to sell the product.
• Partner with OSI’s and customer’s R&D, Culinary and Operations teams to make sure that product requirements and customer needs are understood and collaborate to solve problems.
• Coordinate product commercialization with the sales, product development, plant operations and customer service teams to ensure successful product launches and execution within the customers system.
• Monitor OSI product performance in restaurants and distribution centers, identifying trends and opportunities to improve product quality, execution, and customer satisfaction.
• Investigate and resolve customer complaints and concerns in a timely manner by…