Marketplace Operations Specialist

Marketplace Operations Specialist

Location: Remote, United States - CST Time Zone Preferred

Job Summary: Sonova Consumer Hearing USA seeks a Marketplace Operations Specialist to support day‑to‑day administration and operational execution within Amazon Seller Central and related marketplace platforms, serving as a key operational partner to the Head of eCommerce and Amazon Key Account Manager.

• Support day‑to‑day operational administration within Amazon Seller Central and related marketplace platforms
• Manage and resolve operational cases, support tickets, platform escalations, catalog issues, inventory discrepancies, listing suppress ions, account health concerns, reimbursement claims, and operational compliance matters
• Monitor marketplace account health metrics and proactively identify operational risks requiring resolution
• Support inbound shipment tracking, stranded inventory management, reimbursement recovery, product launches, Prime events, seasonal programs, and promotional readiness
• Maintain and update PDP content, A+ content, images, variation structures, and listing attributes across marketplace platforms
• Monitor marketplace pricing, buy box ownership, unauthorized reseller activity, and operational issues impacting conversion, availability, discoverability, or customer experience
• Maintain dashboards, trackers, and reporting related to account health, catalog suppress ions, inventory exceptions, reimbursement claims, pricing issues, operational escalations, and marketplace KPIs

• 3–5+ years of experience in e‑commerce operations, marketplace operations, digital sales operations, or Amazon Seller Central environments
• Hands‑on experience working within Amazon Seller Central strongly preferred
• Strong understanding of e‑commerce workflows, including catalog management, fulfillment operations, inventory coordination, pricing governance, account health management, and marketplace administration
• Experience supporting hybrid e‑commerce fulfillment models, including Amazon FBA, FBM, DTC, or related marketplace operations preferred
• Highly organized, detail‑oriented with exceptional follow‑through and the ability to manage multiple priorities
• Strong analytical, communication, problem‑solving, and cross‑functional coordination skills
• Proficiency in Microsoft Office Suite, especially Excel; experience with Shopify, Walmart Seller Center, Mirakl, ERP systems, e‑commerce automation tools, or reporting tools preferred

• 10% travel may be required.
• A minimum of 200 Mb/sec download and 10 Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality.

This role’s pay range is $88,000 – $110,000. This role is also commission eligible/bonus eligible.

• Medical, dental, and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• Tele Health options
• 401(k) plan with company match*
• Company paid life/ad & disability insurance
• Additional supplemental life/ad & disability coverage available
• Company paid Short/Long‑Term Disability coverage (STD/LTD)
• STD/LTD Buy‑ups available
• Accident/Hospital Indemnity coverage
• Legal/ Assistance
• PTO (or sick and vacation time), floating Diversity Day, and paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions, and more)
• Robust internal career growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

* Plan rules/offerings dependent upon group/company/location