Adoption Services Lead - FOIA - Government

Job Overview

Posting Type:
Remote/Hybrid
At Relativity, we believe the future of Legal Data Intelligence is powered by learning, amplified by AI, and driven by our customers’ success. Our platform isn’t just software; it’s an intelligent ecosystem that transforms how organizations uncover insights, make decisions, and scale impact. As part of our Adoption Services team, you’ll play a key role in helping customers harness the full potential of Relativity through dynamic, data‑driven experiences that are scalable, measurable, and built for the future.

• Own end‑to‑end execution of adoption of FOIA customers, guiding them in adopting and evolving their Legal Data Intelligence workflows with accountability for measurable adoption and business outcomes, and facilitating cross‑product discussions that help mature their operating models to unlock greater value from multi‑product workflows over time.
• Lead complex, multi‑stakeholder engagements, primarily for public sector customers, navigating ambiguity, competing priorities, and customer‑specific dynamics, driving efficiency, insight, and defensibility within established use cases.
• Use AI‑assisted tools hands‑on in your own day‑to‑day work to increase your output, sharpen your thinking, and deliver stronger customer outcomes, while modeling the critical thinking, accuracy, and judgment required to maintain customer trust.
• Partner with cross‑functional teams to share feedback, surface adoption barriers, identify recurring challenges, product gaps, and emerging needs across customers, and act on that information to improve adoption strategies, playbooks, and scalable enablement approaches.
• Represent Adoption Services externally through customer‑facing thought leadership:
  Relativity Fest sessions, public sector and industry forums, white papers, verified outcomes, and partner enablement workshops.
• Serve as the team’s subject‑matter authority in FOIA, providing insights across the organization, mentoring Adoption Services Specialists, modeling best practices, and contributing to the team's collective product depth through knowledge shares, documentation, and peer coaching.
• Drive partner and service provider enablement, including “train the trainer” programs that extend Relativity's reach into customers we don't serve directly.
• Willing to travel 25‑50%, depending on residence, to spend 1:1 time with key customers to provide onsite consultations on workflow strategies and adoption‑specific workshops.
• Lead comprehensive live matter support with public sector customer teams responding to potentially massive records requests, sensitive to regulatory deadlines and customer budget constraints.

• 5+ years of experience in obtaining and gathering information to prepare Freedom of Information Act (FOIA) and Privacy Act responses.
• Deep knowledge of the end‑to‑end FOIA process, including: intake, triage and tracking requests; system and template configuration for internal activities/tasks and external communications; record search, collection, review and redaction workflows; reporting and monitoring progress; production review and release.
• Currently holding and/or ability to maintain Public Trust Clearance.
• Demonstrated expertise in the use of a software solution to address the requirements of all phases of FOIA review.
• Deep understanding of FOIA statutes, state public records laws, Privacy Act, and redaction requirements (PII, trade secrets, attorney‑client privilege), able to explain and map complex, multi‑step government processes from intake through production into configurable software workflows.
• Hands‑on experience with FedRAMP‑authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud‑based SaaS architecture in the federal sector.
• Understand and explain handling of large document sets including file parsing, metadata extraction, culling, collection, and production standards.
• Comfort with practical application of AI tools to expedite workflows and daily tasks.
• Navigate ambiguity with curiosity and intent—probing deeply into customer challenges, asking the right questions, actively listening to customers, identifying pain…