Operations Specialist

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

• Assist in pipeline management, ensuring sales records are complete and up to date in Salesforce.
• Coordinate with internal teams to ensure the accuracy, completeness, and integrity of organizational records while maintaining data integrity standards.
• Interact with customers throughout the licensing process to ensure smooth installations and removals.
• Generate and analyze reports related to sales performance, licensing, and compliance tracking.
• Support the sales team by identifying missing or incomplete records and ensuring all necessary actions are completed.
• Administer municipal tax and sticker fee processes for machine installations, removals, and renewals, ensuring accurate documentation and regulatory compliance.
• Maintain accurate licensing records in Salesforce, ensuring all installations and removals are properly documented.
• Interface with municipalities to ensure compliance with all regulations.
• Serve as a point of contact for internal teams regarding licensing requirements and municipal fee tracking.
• Ability to travel up to 50% of the time in a company‑provided vehicle to support business operations.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Experience with Salesforce or similar CRM platforms strongly preferred, but not required.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with internal teams, external partners, and municipalities.
• Experience in a licensing, compliance, or administrative role is a plus.
• Sales operations, data management, or reporting experience is beneficial but not required.
• Ability to work independently and collaborate with teams across the organization.