Associate Vice President – Digital Operations

Responsibilities

• Build the Operating System for Digital
• Own the operating model that connects strategy, investment, and execution across our Digital organization
• Establish the portfolio management disciplines that create transparency, accountability, and predictability
• Build the governance, planning, goal-setting, and performance management systems that allow teams to scale effectively
• Create clear visibility into priorities, investments, business outcomes, risks, and delivery commitments
• Build the framework that directly links digital initiatives to financial and business outcomes
• Partner with Product, Finance, Analytics, and business leaders to define, validate, and measure value realization
• Create a clear line of sight from strategic investments to growth, efficiency, customer outcomes, and enterprise performance
• Help leadership make better decisions through data, insight, and transparency
• Lead portfolio planning across multiple product domains and investment horizons
• Develop prioritization frameworks that ensure resources are focused on the highest-value opportunities
• Balance near-term performance needs with long-term innovation and transformation goals
• Guide trade-off decisions in a fast-moving environment where priorities evolve rapidly
• Create operating rhythms that enable teams to move with greater speed and confidence
• Improve how Product, Design, Engineering, Data, and Business teams work together to deliver results
• Identify bottlenecks, eliminate unnecessary complexity, and improve organizational effectiveness
• Drive continuous improvement in planning, delivery, and decision-making processes
• Champion the use of AI throughout the product lifecycle
• Develop frameworks, tools, workflows, and practices that help teams leverage AI to improve speed, quality, and outcomes
• Partner with leaders across Digital to create an AI-enabled operating model that becomes a competitive advantage
• Help shape how a modern enterprise integrates AI into daily work and strategic execution

• 8+ years of leadership experience in Product Operations, Business Operations, Strategic Planning, Portfolio Management, or a related function
• Proven success building and scaling operational capabilities within product-led, technology-forward organizations
• Experience connecting investment decisions and product portfolios to measurable business and financial outcomes
• Demonstrated ability to create planning frameworks, operating rhythms, prioritization models, and governance structures that improve execution
• Strong analytical capabilities and experience using data to influence strategy and decision-making
• Experience driving AI adoption, modern ways of working, or digital transformation initiatives
• Exceptional communication and executive influence skills
• Ability to lead through ambiguity and build alignment across diverse stakeholder groups