Customer Service Manager

• Manage client relationships at the site level
• Oversee the inbound, picking, packing, VAL, and outbound processes
• Coordinate with internal stakeholders to optimize performance
• Handle escalations and resolve client requests or complaints
• Monitor operational performance and ensure KPI targets are met
• Conduct staff meetings and foster team development
• Organize operational review meetings with key clients

• High school diploma or GED
• 2 years’ experience in a leadership role involving customer service or equivalent
• Understanding of logistics services, including order management, and movement scheduling
• Basic knowledge of Warehouse Management Systems (WMS)
• Proficiency in MS Office applications
• English proficiency (reading, writing, verbal)

Demonstrates strong leadership in managing client relationships and optimizing logistics operations, with a focus on meeting KPI targets and fostering team development. Proficient in Warehouse Management Systems and MS Office applications, with a solid understanding of order management and movement scheduling.

• Client Relationship Management
• Logistics Services Understanding
• Warehouse Management Systems (WMS)
• KPI Monitoring
• Team Development

• Logistics Services
• Order Management
• Movement Scheduling
• KPI Monitoring
• Team Development

• Customer Service
• Conflict Resolution
• Communication

• Inbound Processes
• Picking Processes
• Packing Processes
• Outbound Processes
• Operational Performance

• Warehouse Management Systems (WMS)
• MS Office Applications