Business & Expenses Manager

As a premier global food provider, the OSI Group partners with the world’s leading food service and retail food brands to provide concept‑to‑table solutions that delight consumers around the globe.

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We’re looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers.

Position Summary:

This role is responsible for managing the Travel and Expense (T&E) process, including administration of the Corporate Credit Card program, the Online expense‑reporting tool as well as the Travel Management system. This position plays a key role in cost containment through negotiating, implementing and driving usage of preferred vendor agreements (i.e. rental cars, hotels, airlines, etc.) while ensuring the adherence to the Company’s travel and entertainment policies and procedures.

Highlights:

This Travel & Expense (T&E) role owns the end‑to‑end travel and corporate card experience for OSI. The position combines hands‑on administration of Chrome River, corporate cards, and Concur/Amex Global Travel with the opportunity to shape policy, drive compliance, and uncover cost savings. It’s ideal for a self‑driven “fixer” who enjoys building structure out of ambiguity, partnering across the business, and becoming the go‑to resource for all things travel and expense.

A combination of these key competencies desired:

• Ownership & initiative
• Self‑starter, “go‑getter” who takes work out of others’ hands and runs with it
• Comfortable building and refining processes vs. just following them
• Comfortable with ambiguity & change
• Can shape a role that’s not fully defined and iterate as needs evolve
• Willing to tinker, test guardrails, and improve systems over time
• Assertiveness & judgment
• Able to say “no” appropriately and elevate when spend or behavior is off
• Confident enforcing policy while maintaining strong relationships
• Partners closely with travelers, EAs, admins, and leaders to remove obstacles
• Strong communicator and problem‑solver, focused on user experience
• Analytical & systems mindset
• Comfortable working with Chrome River, Concur/Amex Global Travel, and ideally SAP/GL concepts
• Able to leverage existing dashboards (e.g., Power BI) and refine reporting
• Policy, compliance, and cost control
• Reviews and updates T&E policies; drives adherence and audit readiness
• Monitors patterns (e.g., airfare choices, booking timing, hotel preferences) to control costs
• Vendor and stakeholder management (nice to have / growth area)
• Interest in skills or experience in negotiating with hotels, airlines, and travel partners
• Exposure to RFPs and working with procurement or sourcing teams is a plus, not required

• Maintains the Travel and Expense policy, proposing periodic revisions to ensure the policy’s relevance in light of new technology, and changing regulatory/ environmental and/or economic conditions.
• Conducts regular audits of select expense reports for violation of policy, issue resolution, or questions regarding the expense management programs.
• Identifies and escalates issues to Financial leadership while working in partnership with Human Resources, Executive Leadership, and Audit to address and resolve concerns regarding policy violation or fraud.
• Escalates functional and operational concerns of Corporate Card and Expense Reporting Technology support organization and Procure to Pay leadership when necessary.
• Provides reporting (annual, monthly, and weekly standard as well as ad hoc) to Financial management, including proactive analysis, trends and areas of opportunity on policy review, issues, delinquencies, fraud, suspect…