Analyst, Patient Engagement

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Company:
Oak Street Health

Title:

Analyst, Tech Enablement & Process Improvement (Central Ops.)

Location:

Treehouse Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others.

Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be. For more information, visit

Role

Description:

The Analyst, Tech Enablement and Process Improvement will play a key role in supporting the implementation of technology-driven solutions and continuous process improvements to enhance operational efficiency and effectiveness across Oak Street Health’s centralized operation teams. This role involves supporting multiple projects simultaneously. Responsibilities include collaborating with cross-functional teams, analyzing data, identifying automation opportunities, implementing technology solutions, and providing change management support to drive operational efficiency.

The primary focus will be on initiatives that enhance Oak Street’s ability to resolve patient needs efficiently while reducing handoffs between teams. The Analyst will work closely with Support & Transformation, Product and Centralized ops team members. Each team member leads a portfolio of projects and collaborates closely with managers, directors, and VPs of central operational teams. This high-impact role offers regular exposure to senior executives and the opportunity to influence key strategic initiatives.

Core Responsibilities:

• Support the implementation and adoption of new technologies while collaborating with Product and other departments to ensure seamless integration of technology solutions.
• Assist with project and change management for transformation and process improvement projects for a large centralized ops department
• Support Manager of Tech Enablement & Process Improvement on continuous improvement strategies
• Proactively identify opportunities for continuous improvement
• Work closely with various teams to understand their needs and challenges
• Support and facilitate meetings and workshops to gather input and drive change
• Support executive communications: craft presentations for senior leadership, with opportunities to lead presentations
• Other duties, as assigned

What are we looking for?

• Bachelor’s degree, preferably with a quantitative major
• Analytical and strategic thinker who is intellectually curious
• Strong written and verbal communication skills
• Experience with process mapping and documentation
• Self-starter, able to drive initiatives with multiple stakeholders from beginning to end
• Demonstrated attention to detail and experience leveraging problem solving
• Quick learner comfortable with a high level of ambiguity
• Strong accountability…