HOTEL FRONT DESK Representative Part-Time

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

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SUMMARY
The Hotel Front Desk Representative is responsible for providing exceptional guest service while managing check-in and check-out processes, handling reservations, and serving as the primary point of contact for guests. This role creates a welcoming first and last impression and ensures a positive guest experience throughout their stay.

• Greet guests warmly and professionally upon arrival and departure

• Perform guest check-in and check-out efficiently and accurately

• Process room reservations, cancellations, and modifications

• Handle guest inquiries, requests, and concerns promptly and courteously

• Resolve guest issues or escalate to management as needed

• Process payments, room charges, and refunds accurately

• Maintain accurate guest records and cash handling procedures

• Answer incoming calls and route messages appropriately

• Coordinate with housekeeping, maintenance, and other departments to meet guest needs

• Promote hotel amenities, services, and local attractions

• Maintain a clean, organized, and professional front desk area

• Follow all company policies, procedures, and safety guidelines

• High school diploma or equivalent required

• Previous hotel, hospitality, or customer service experience preferred

• Strong customer service and communication skills

• Ability to multitask in a fast-paced environment

• Basic computer and reservation system proficiency

• Strong attention to detail and problem-solving skills

• Ability to handle electronic payments accurately

• Professional appearance and demeanor

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sports book and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

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Equal Opportunity Employer