Customer Service Associate II

Job Description

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc.,

to resolve customer issues. You will support order processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Resideo be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer.

• Customer invoicing and return order processing
• Provide all-encompassing administrative support for assigned portfolio of accounts to ensure all customer needs and expectations are met
• Support order processing tasks accurately and efficiently
• Support payment deductions from customers with appropriate back-up information to receive a repay for open invoices

• 2+ years of professional experience in a customer-facing or customer support role
• Proven interpersonal (verbal & written) communication skills in a professional setting

• Proficiency with SAP and/or other computer software programs
• An ability to learn quickly
• The ability to work with urgency while maintaining a high degree of accuracy
• The ability to work independently as well as within a team-oriented environment
• A commitment to discovering ways to improve service

• The opportunity to be trained on, and support both internal and external Resideo customers
• Medical, Dental, Vision, and 401k participation from Day 1
• 2 weeks accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
• Company paid holidays each year
• Four weeks of parental leave without using vacation time
• Employee discounts on company products and other retail/service providers

Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers.

The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually.

Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry.

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At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.…