Customer Service Representative

Now hiring Customer Service Representative

Aurora, IL

Pay Rate: $19.00 per hour
Shift: Monday - Friday | 9 AM - 5:30 PM

Bring Your People Skills. We'll Bring the Opportunity.

Ready to kick off your next career move? A Customer Service Representative role offers real growth, solid pay, and a chance to help customers every day.

• Previous customer service experience
• Have excellent customer service skills
• Can read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals, and requisitions
• Are able to calculate figures and amounts
• Interpret technical documents
• Control and authority over all aspects of inventory and order management
• Handle all crisis resolutions
• Manage inventory control and quality assurance for customer products
• Direct control over traffic, IT, and operational processes that affect a positive outcome in the area of customer service
• Provide timely feedback to customers regarding service failures or any other concerns
• Exercise discretion in inventory situations to ensure orders are shipped complete
• Directs workflow of orders to the Traffic and Operations Departments for timely shipment
• Address all customer issues and ensure effective and long-term problem resolution
• Make decisions and dictate to Operations what priorities are and the flow of work to be accomplished
• Receive shipments manually and record them accurately in the system.
• Manage and monitor incoming inventory to ensure accuracy and proper documentation
• Work closely with other carriers and the internal team to coordinate and receive the inventory efficiently.
• Other duties as assigned

• Good Weekly Pay
• Health Benefits (Medical, Dental Life + Vision)
• Optional 401(k) Plan
• Employee Discounts

"The Staffmark team delivered great service but always checking in on the assignment and making sure everything was going well." Staffmark Associate

At Staffmark, we’re more than just a staffing company—we’re your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we’ve got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we’ve got your back. Whether you’re looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting—because your success is our success.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at  By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners.

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