Customer Service Representative - Bilingual; English/French
Job in
Aurora, Kane County, Illinois, 60505, USA
Listing for:
Lanter Delivery Systems, LLC
Full Time
position
Listed on 2026-05-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
Position: Customer Service Representative - Bilingual (English/French)
Overview
Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from customer distribution centers to dealer locations. We focus on cost and logistical efficiencies, productivity, and continuous improvement across industries.
The ideal candidate will embody our company's Non-Negotiables:
- Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.
- Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.
- Be Fearless - We never fail, we only learn.
- We are One Team - We achieve more together by collaboration and consensus.
- Delivery on Commitments - We do what we say we will do.
- We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.
- We put Safety First - We prioritize the safety of our team members and customers above all else in our business.
- We Strive for Operational Excellence - We are dedicated to a culture of continuous improvements, driving quality and productivity.
Position Summary
Under general supervision, the customer service representative is responsible for answering phone calls and emails, responding to customers, carrier partners, and drivers' questions and concerns, and assisting the team with administrative duties.
Key Deliverables (Responsibilities)
Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.Able to communicate both over the phone and via email in a professional and detailed manner.Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.Provide front line support for all customers, carrier partners, and LDS Operations by handling all inquiries to ensure we exceed expectations.Provide timely proactive communication to dealers daily regarding service delays that will affect their delivery.Build sustainable relationships and trust with customers by anticipating customer needs and taking timely and appropriate action.Document all customer interactions pertaining to shortages, damages, late deliveries, service incidents, customer requests, etc. in Dynamics CRM to ensure accurate information and reporting.Handle customer, carrier partner, and Operations inquiries, by providing appropriate solutions and alternatives within approved time limits, and follow up to ensure resolutions are satisfactory.Manage daily case follow up in Dynamics CRM to ensure customers are kept updated and all cases are followed up on timely.Manage Outlook inbox to ensure all email inquiries are responded to timely.Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.Communicate effectively with French-speaking customers, carrier partners, and drivers via phone and email.Reasonable accommodations may be made to enable individuals with disabilities to perform the key deliverables.
Competencies
Superior verbal and written communication skills with people at all levels.Customer & team focused.Organizational skills.Ability to work independently, take initiative & problem solve while applying critical thinking to decisions.Technical capacity.Fluency in spoken and written French required; ability to communicate professionally with French-speaking customers, carrier partners, and drivers.Supervisory Responsibilities
This position has no supervisory responsibilities.
Position Type / Expected Hours of Work
This is a full-time position; hours of work are typically Monday through Friday between 5:00 am and 5:00 pm; 35 - 40 hours per week; some Saturdays required.
Travel
Travel required for in-person training in Lanter's Madison, IL office.
Background and Experience
Proven success in providing excellent customer service in a previous role or life situation (e.g., volunteer, sports team, etc.).Strong knowledge of all Microsoft Office programs.Knowled…
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