Alarm Monitoring Operator​/Station Alarm Dispatcher

Alarm Monitoring Operator / Central Station Alarm Dispatcher

Full-Time | 24/7 Monitoring Center | On-Site

Emergency
24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing client relationships, and commitment to high-quality service. We offer a stable work environment, strong team culture, paid training, and long‑term career opportunities in a critical, life‑safety industry.

Alarm Monitoring Operators (also known as Central Station Alarm Dispatchers) serve as the first point of contact during emergency and non‑emergency alarm events. In this role, you respond to alarm activations, communicate with customers and emergency responders, and ensure accurate, timely dispatch of police, fire, or medical services. This is a fast‑paced, detail‑oriented position where professionalism and calm communication are essential.

• Respond to alarm activations and follow established procedures to verify events
• Handle a high volume of inbound and outbound phone calls
• Dispatch alarms to police, fire, or emergency services nationwide
• Communicate clearly and professionally during high‑pressure situations
• Answer customer questions regarding alarm activity and account history
• Monitor alarm and video systems using company software
• Accurately document all calls and alarm activity
• Adhere to assigned schedules, performance standards, and quality guidelines

• Strong customer service skills with professional phone presence
• Clear speaking voice, good grammar, and strong listening skills
• Calm, focused, and composed under pressure
• Detail‑oriented with a high level of accuracy
• Reliable, punctual, and able to follow structured procedures
• Ability to learn, follow instructions, coachable and open to feedback
• Comfortable working in a fast‑paced, 24/7 environment

• Previous call center, customer service, or dispatch experience highly preferred
• No prior alarm monitoring or dispatch experience required — paid training provided

• Paid, in‑depth training (approximately 6–8 weeks – full time)
• High school diploma or GED required
• Must pass required background checks, integrity testing, and confidentiality agreements
• Ability to work assigned shifts, including nights, weekends, and holidays

• Ability to sit/stand for extended periods at a computer workstation
• Ability to speak clearly and listen attentively for prolonged periods
• Ability to view computer screens and read information accurately, including small text
• Ability to use multiple screens, a keyboard, mouse, and telephone simultaneously
• Ability to input data accurately while speaking with callers
• Ability to multitask, remain alert, and maintain focus during repetitive tasks
• Ability to respond quickly and calmly to urgent or emergency situations

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Full‑time schedules (40 hours per week)
• Shifts may include overnight hours, weekends, and holidays
• Compensation:
• Shift differentials, incentive bonuses, and overtime opportunities may be available
• Paid training
• Medical, dental, and vision insurance
• Paid time off
• Incentive and bonus programs
• Retirement plan options
• Career growth and advancement opportunities

We are committed to providing an inclusive and professional workplace. Employment decisions are based on qualifications, merit, and business needs, without regard to any status protected by applicable law.