Customer Service Specialist

Core Responsibilities Serve as the main point of contact for customers regarding order status, shipment tracking, delivery updates, and general inquiries

Coordinate with warehouse, transportation, and procurement teams to ensure on-time delivery and accurate order fulfillment

Handle customer complaints, returns, and service issues with urgency and professionalism

Manage and update orders in the system (ERP/WMS), ensuring accuracy and timeliness

Monitor shipments and proactively communicate delays or disruptions to customers

Maintain detailed records of customer interactions, transactions, complaints, and resolutions in the CRM system

Support continuous improvement by identifying and escalating recurring issues and process inefficiencies

Understand and apply company policies related to shipping, returns, and customer credits

High school diploma or equivalent required; associate’s or bachelor’s degree business, or related field preferred5+ years of customer service experience in a logistics or manufacturing

Familiarity with systems such as SAP and Salesforce Strong problem-solving and multitasking abilities

Excellent communication and interpersonal skills

Ability to remain calm and professional in a fast-paced or high-pressure environment

Proficiency in Microsoft Office (especially Excel); experience with CRM software is a plus
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