Bilingual Customer Service Representative; Spanish​/English – Streator, IL

Job Overview

Now is a great time to join Alliance One! As a subsidiary of Teleperformance, Alliance One provides employees the opportunity to be part of a global leader in contact center management.

Location:

Streator, IL (Onsite)

Schedule:

Monday–Friday, 9AM – 6PM (No Weekends)

Pay: $15.50/hour + commission opportunities

• Work directly with customers to find realistic repayment solutions.
• Provide guidance, options, and support to help customers get back on track.
• Deliver a positive, respectful, and solution‑focused experience.
• Balance customer needs with business objectives.
• Prioritize bilingual (English/Spanish) applicants.

• Trabajarás directamente con clientes para encontrar soluciones de pago realistas.
• Brindarás orientación, opciones y apoyo.
• Ofrecerás un servicio respetuoso y enfocado en soluciones.
• Equilibrarás las necesidades del cliente con los objetivos del negocio.
• Los candidatos bilingües (inglés/español) tendrán prioridad.

• Competitive hourly pay + uncapped commission.
• Paid training to set you up for success.
• Stable, full‑time schedule (no weekends).
• Career growth opportunities within a global organization.

• Medical, Dental, Vision Insurance.
• HSA/FSA options.
• Generous Paid Time Off.
• Optional Daily Pay.
• Employee Assistance Program (EAP).
• 401(k) after 90 days.
• Health benefits begin the 1st of the month following your hire date (or immediately if hired on the 1st).

• Customer service experience (call center or collections preferred).
• Fluent in English and Spanish (preferred and prioritized).
• Strong communication and negotiation skills.
• Ability to multitask across systems while speaking with customers.
• Reliable attendance and strong work ethic.
• Problem‑solving and critical thinking skills.
• Basic computer and typing skills.
• Team‑oriented with the ability to work with diverse customers.
• Background check required.

If you’re looking for career growth, stability, and a supportive team, Alliance One is the place for you.

Alliance One is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Alliance One is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation please email us at