Customer Service Associate II

Job Title

ADI Global Distribution is hiring a Central Sales Group Customer Care team member

ADI, part of Resideo Inc, is North America's leading wholesale distributor of security and low‑voltage. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service but more importantly, we understand that our people are our greatest asset. We take pride in having the largest and most well‑trained team of sales and technical professionals which make us an indispensable partner to our customers.

Are you ready to be the reason we are considered the best in the industry? Apply today and learn more about our culture of performance, customer service, team member development, and endless opportunities. This position is not eligible for US visa sponsorship.

ADI Global Distribution is hiring a Central Sales Group Customer Care team member who will report to the Central Sales Group Customer Care Supervisor and will be responsible for offering world‑class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast‑paced, entrepreneurial environment that is goal‑oriented and emphasizes accountability for delivering results.

The candidate will perform calmly under pressure while meeting customers' needs, have an eye for details, and exhibit excellent follow‑up.

• Provide every customer with world‑class customer service
• Respond to customer inquiries via incoming phone calls
• Assist customers with account inquiries, placement of orders, returns, quotes, etc.
• Exhibit understanding of Resideo products, systems, and procedures
• Listen attentively to customer needs and concerns
• Accurately input customer data and leave detailed notes
• Utilize resources and multi‑task through them as needed
• Pick up new technologies quickly and have a keen eye for detail
• Meet expectations in monthly KPIs identified by organization
• Adhere to required schedule guidelines as identified by organization

• Strong verbal and written communication skills
• 1+ year experience in Customer Service
• Ability to work full‑time hours between 8:00 a.m. – 8:00 p.m. ET

• Experience using Microsoft Office Products
• Epicor Prophet 21 experience
• Salesforce experience
• Bilingual abilities is a plus

• Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401(k) participation from Day 1
• 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
• 12 paid holidays each year
• Four weeks parental leave without using vacation time
• Team‑member discounts on company products and other retail/service providers
• Monday to Friday working hours – no weekends
• Opportunity to progress within a global business

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal‑opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectionate or sexual orientation, gender identity or expression, disability, nationality, sex, religion or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision.

Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

• Job Identification 18434
• Job Category Customer Service
• Location 2700 Blankenbaker Pkwy, Louisville, KY, 40299, US (Hybrid)
• Hiring Salary Range The typical hiring salary for this role ranges from USD $15.89 to $27.05 per hour but varies by specific work location.
• Benefits Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401(k) Plan, vacation & holidays.