Customer Support & Dispatch Specialist Lahore, Pakistan

We are seeking a Customer Support & Dispatch Specialist assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.
Qualification: Diploma or Bachelor’s Degree
Experience: 1-2 years

• Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
• Provide timely and accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues or escalates to the appropriate department when necessary.
• Document customer interactions in the CRM system and track follow-up actions.
• Identify and suggest improvements to processes to enhance the customer experience.
• Collaborate with other team members and departments to ensure a smooth customer experience.
• Stay updated on product and service updates to provide accurate support.

• Diploma or Associate’s or Bachelor Degree
• 1-2 years of customer service experience
• Proficiency inCRM systems
• Strong communication skills(verbal and written)
• Ability toresolve customer issues
• Excellent problem-solvingandmultitaskingabilities
• Familiarity with customer support softwareandticketing systems
• Positive customer-focused attitude
• Ability to workindependentlyand as part of ateam
• Maintainprofessionalismin high-pressure situations