Bilingual Customer Service Representative

Are you bilingual in English and Spanish and enjoy helping people?

Hupp Family Financial Inc. is looking for a Bilingual Customer Service Representative to join our growing Allstate agency. Insurance experience is preferred, but we are willing to train the right person who has strong communication skills, a positive attitude, and a desire to learn.

This role is ideal for someone who enjoys talking with customers, solving problems, staying organized, and being part of a team that works hard and supports each other.

You will help English and Spanish speaking customers with policy questions, billing questions, policy changes, claim guidance, document requests, and general account support. You will also have the opportunity to learn the insurance industry and grow into a long term career.

If you are dependable, coachable, bilingual, and enjoy helping people, this could be a great fit.

• Annual Base Salary Based on Experience
• Paid Time Off (PTO)
• Health Insurance
• Evenings Off
• Career Growth Opportunities
• Mon-Fri Schedule

• Assist English and Spanish speaking customers by phone, email, and in person with policy questions and service needs
• Help customers with billing questions, policy changes, proof of insurance, document requests, and follow up
• Provide clear and professional communication in both English and Spanish
• Help customers understand their coverage and connect them with the right team member when needed
• Support customer retention by helping resolve concerns and providing excellent service
• Document customer interactions accurately in agency systems
• Work closely with the sales and service team to create a strong customer experience
• Learn Allstate systems, insurance products, and agency procedures
• Stay organized and follow through on daily tasks

• Bilingual in English and Spanish required
• Customer service experience preferred
• Insurance experience preferred, but not required
• Strong phone and communication skills
• Friendly, patient, and professional attitude
• Ability to build trust quickly with customers
• Organized and able to handle multiple tasks throughout the day
• Comfortable using computers, email, phone systems, and customer management tools
• Reliable, punctual, and willing to learn
• Property and Casualty license preferred, or willingness to obtain license if required