Bilingual Insurance Customer Service Representative; Spanish | Insurance R

Job Description

Are you an experienced bilingual insurance customer service professional who can confidently help customers in both English and Spanish?

Hupp Family Agencies is looking for a skilled, dependable, and organized Bilingual Insurance Customer Service Representative to join our growing agency. This role is for someone who already understands insurance service, customer support, policy changes, billing questions, renewals, retention, follow up, and agency workflows.

This is not an entry level position. We are looking for someone with insurance experience who can step in, communicate clearly, support customers, and help keep the agency running smoothly.

Spanish speaking ability is required. Insurance customer service experience is required. Prior Allstate experience is strongly preferred.

If you are bilingual, experienced, detail oriented, and enjoy helping customers, this is a strong opportunity to grow with a fast moving insurance agency.

• Paid Time Off (PTO)
• Health Insurance
• Evenings Off
• Career Growth Opportunities
• Mon-Fri Schedule

Assist English and Spanish speaking customers by phone, email, text, and agency systems with policy questions and service requests.

Handle billing questions, policy changes, proof of insurance, , mortgagee updates, lienholder updates, documents, renewals, and general account support.

Communicate clearly and professionally in both English and Spanish.

Help customers understand coverage, policy changes, billing concerns, and next steps.

Support customer retention by identifying concerns, solving problems, and helping customers stay protected.

Review accounts for coverage gaps, renewal issues, missing documents, and follow up opportunities.

Document all customer interactions accurately and timely in agency systems.

Work closely with sales and service teams to make sure customer needs are handled quickly and correctly.

Manage multiple customer requests throughout the day while staying organized and focused.

Follow agency procedures, carrier guidelines, and compliance expectations.

Create a strong customer experience that builds trust and long term relationships.

Bilingual English and Spanish required.

Insurance customer service experience required.

Property and Casualty insurance experience required.

Active Property and Casualty license strongly preferred.

Allstate experience strongly preferred.

Minimum 3 to 5 years of insurance customer service experience preferred.

Strong understanding of personal lines insurance including auto, home, renters, umbrella, and related policy documents.

Experience handling billing, policy changes, renewals, coverage questions, claims guidance, documents, and customer concerns.

Excellent phone skills and professional communication in both English and Spanish.

Strong attention to detail and ability to document activity accurately.

Highly organized and able to manage a high volume of customer requests.

Comfortable using agency management systems, email, phone systems, texting tools, and insurance carrier platforms.

Dependable, accountable, and able to work in a fast paced insurance agency environment.

Positive attitude, team first mindset, and willingness to be coached.