Customer Service Representative

Client Service Representative (CSR) – Dugan’s Veterinary Hospital

As the first point of contact for our clients, you will set the tone for our hospital’s commitment to excellence. You will handle client communications, appointment coordination, and administrative tasks that ensure the seamless operation of our hospital.

General Manager

• Telehealth, 401K and Pet Insurance
• Pay starts at $20.00/hour DOE + tips
• Access to earned wages anytime with Daily Pay

• 2+ years of related experience
• Previous experience in a client service role (veterinary or healthcare preferred)
• Exceptional communication, interpersonal, and organizational skills
• Strong attention to detail and ability to multitask in a fast‑paced environment
• Proficiency with computers and practice management software
• Professional appearance and demeanor, with genuine compassion for pets and their owners

• Welcome clients and patients with warmth, professionalism, and empathy
• Answer phone calls and emails promptly while providing accurate information
• Manage appointment scheduling and maintain efficient client flow
• Process payments and maintain precise client and patient records
• Collaborate closely with veterinarians and medical staff to support patient care
• Handle client concerns with discretion, understanding, and problem‑solving skills
• Uphold our hospital’s standards for client confidentiality and service excellence
• Perform other duties as assigned

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.