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ERP Customer Success Lead Adoption
Job in
Aurora, Kane County, Illinois, 60505, USA
Listed on 2026-07-24
Listing for:
Baker Tilly US
Full Time
position Listed on 2026-07-24
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Baker Tilly US is seeking a Senior Associate, Customer Success to drive ERP software adoption, coordinate renewals and add-ons, and support clients with customizations. You will collaborate with support, sales and services teams to collect feedback, create quotes and statements of work, and flag case studies for potential use.
The role emphasizes proactive outreach, NPS tracking, billing inquiries, and close collaboration across departments to ensure successful outcomes for diverse clients
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