Senior Travel Consultant

In this role, you will perform high-touch service excellence to key client travelers and be responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.).

You will provide active travel consultation, including providing travel details and up-selling related products.

As a Senior Travel Consultant, you will

• Search and confirm travel reservations for the customer (being Consultative in offer better routings, fares, round the world fares, alternative hotel options)
• Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Excellent knowledge and application of travel supplier rules
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported
• Expertly use the appropriate the BCD Travel tools and systems to complete requests

About you

• Strong skills in international reservations
• Working knowledge of the travel industry, policies, procedures, and processes
• Strong skills in GDS Sabre and BCD applications
• Strong verbal and written communication skills in English (and French if possible)