Customer Service​/HelpDesk, Customer Service Rep, Bilingual

Operations Trainer

Shift-2nd shift Tuesday - Friday 12:00pm to 10:30pm

You will:

• Promote food safety, quality, and a safety-first culture through training and development activities within the site
• Train, Cross-Train or Re-Train Training Ambassadors, Associates, and Frontline Leaders using network standard training methods such as classroom, On-the-Job (OJT), and Powered Industrial Equipment (PIT) practical training
• Assist the Training Specialist in monitoring the training request intake system to help schedule training within the site to accommodate incoming training requests
• Help support internal change management processes for new training products or process improvement initiatives
• Continuously observe and provide feedback to Training Ambassadors and new associates to support their growth and development within the organization
• Support training coordination efforts which include scheduling training and recording training completion
• Share and exchange best practices with other Trainers and Training Ambassadors within the site
• Work with multiple leaders to calmly and effectively communicate or escalate issues through the proper channels for resolution
• Conduct Tours of the site for new associates and frontline leaders
• Create a positive team dynamic that encourages frontline leaders and associates to ask questions, provide feedback, adapt to the ever-changing business, and stay focused on the customer experience

You are…

• Scheduling Flexibility (days, nights, weekends, holidays) to support business need
• Ability to read and write in English
• Ability to read and write in Spanish a plus
• Basic Mathematics Skills
• Experience using the Google Business Suite
• Proficient in basic computer and tablet skills including email
• Trained in Powered Industrial Equipment to the latest OSHA standards preferred but not required

At a minimum, you have:

• Scheduling Flexibility (days, nights, weekends, holidays) to support business need
• Ability to read and write in English
• Basic Mathematics Skills
• Experience using the Google Business Suite or like software
• Proficient in basic computer and tablet skills including email

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Illinois Pay Range $24.75 — $24.75 USD