Service Academy Trainee

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of Met Life’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and work forces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences.

Join us and be part of an organization committed to supporting customers when they need us most.

The Service Academy Program is open to recent college graduates with limited work experience in a related field. You will complete a 4-month training program which includes a combination of structured classroom and on-the-job learning with a focus on building an understanding of the employee benefits industry, Met Life’s group benefits, operating systems, and customer success management. The program is designed to help transition college undergraduates into a full-time Client Service Consultant providing customer‑centric solutions to Met Life group insurance customers.

You will partner with the full account team to manage customer relationships and satisfaction.

• Complete and participate in all required Met Life learning and training – including successful completion of the Service Academy Program
• Work effectively with a seasoned service professional who serves as a mentor in educating the trainee to the various products, platforms and services offered by Met Life. This will involve meetings with the mentor and his/her customers
• Develop an understanding of Met Life’s Group Benefits products, services, and system platforms
• Build upon service competencies – including communication, customer service, project management and relationship‑building skills
• Reinforce the service team by learning Met Life’s systems and processes in order to support an assigned block of customers – includes partnering with internal partners and external customers to deliver on customer needs, assisting with problem solving through a consultative approach, and executing on the end‑to‑end customer experience
• Participate in client audits and strategic planning process
• Generate reports to track/report activities, identify trends, progress, and strategies
• Perform other related duties as assigned or required
• Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organizing information, and improving day‑to‑day efficiency.
• Working knowledge of AI capabilities with the ability to evaluate and validate outputs with guidance.

• Relationship‑building skills, ability to quickly develop rapport, earn trust and put our customers at the center of all we do.
• Excellent interpersonal skills, customer service skills, verbal and written communication skills, presentation skills, sound business judgment, computer skills, ability to lead and influence.
• Ability to learn new applications, systems, and processes quickly in order to accurately and timely execute on customer requests.
• Strong project management skills including problem solving, time management, attention to detail, analytical thinking, and decisiveness.
• Proficiency with Microsoft Office Products, i.e., Excel, PowerPoint, Word, and One Note.
• Ability to work autonomously and manage time efficiently in order to meet client deadlines.
• Self‑motivated to learn more about the business and is proactive in personal and professional development.
• Possesses a positive outlook and can contribute to a maintaining a positive and productive working environment.
• Displays adaptability and resiliency, and has a willingness to grow in Service…