Sr Design Researcher-Digital Foundry

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world‑class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day.

Join us and we can make a difference together.

The Sr. Design Researcher has a passion for built environments, an empathy for lived experiences, and an interest in IoT solutions. This role will work on a range of innovation, digital, and design projects critical to Carrier’s continued business growth – spanning from business innovation and branding to digital product marketing to UX research.

• Design and facilitate research projects using a mix of qualitative and quantitative research methods.
• Facilitate research, educating and coaching partner roles (PM, BU’s etc.) helping them understand the process and being a design research advocate along the way.
• Translate research insights into actionable recommendations that improve existing products and services and inspire innovation priorities.
• Communicate research findings and implications to internal teams and partners with clarity.
• Meet regularly with Product Owners and Business Units to align on product vision and strategy.
• Design and facilitate structured, collaborative problem‑solving of innovation challenges in order to align diverse stakeholders around shared solutions.
• Be a customer advocate and champion desirable customer experiences.
• Surface market trends, user research, and business dynamics to influence strategic development.
• Understand complex business dynamics and clarify ambiguous problems.
• Plan, design, and execute research activities.
• Contribute to the growth and development of the Foundry’s Design Research craft.
• Partner with interaction and product designers to advance the end‑user perspective.
• Continue to build a broad‑base of skills across the various aspects of design.

• Bachelor’s Degree
• 5+ years of experience leading and contributing to digital innovation projects.
• 3+ years of experience working with designers, technologists, and product managers.

• Bachelor’s Degree in marketing, design, or computer science preferred.
• Experience working in a complex matrixed environment with cross‑functional stakeholders.
• Passion for built environments, technology, and design.

Portfolio displaying work samples, product roadmaps, customer insights, will be requested in the interview process.