Senior Instructional Designer

Senior Instructional Designer

Locations:
Aurora, IL;
Boulder, CO;
Irving, TX;
Newark, NJ;
Phoenix, AZ, United States

This role is part of a newly formed Training Content Team within the Global Value Stream organization, focused on creating high‑quality, accessible training for Distribution Center (DC) associates across our U.S. brands. The specialist will own the full lifecycle of operational training content, from needs analysis to design, development, review, and maintenance.

• Own the full training content lifecycle for assigned brand(s) and domain(s): needs analysis, content design, module development, review coordination, version control, and update cadence.
• Convert existing Google Slides and Docs into 360
  
  Learning‑compatible eLearning modules, self‑led courses, and trainer‑led facilitation kits.
• Build new training content from SOPs, reference guides, and process documentation, translating technical operations into learner‑centered experiences for Tier 1 DC associates.
• Develop materials across multiple modalities: async eLearning, ILT/VILT facilitation kits, job aids, visual SOPs, equipment playbooks, and quick‑reference floor aids.
• Ensure content is fit for a diverse, multilingual workforce; bilingual English/Spanish scripting and layout is a current priority.
• Apply AI tools for content generation, video scripting, and media production, maintaining fluency with the team’s AI stack.
• Develop working knowledge of assigned brand’s operational environment and collaborate with subject‑matter experts to ensure accuracy and currency.
• Support rapid training updates for process changes, new equipment, or updated SOPs in a high‑change environment.
• Maintain brand‑specific content libraries, version histories, and document numbering in line with governance frameworks.
• Coordinate content review and approval workflows with operational stakeholders before release.
• Collaborate with the LMS team on SCORM packaging, metadata standards, upload readiness, and update requests.
• Contribute to the migration of legacy Google‑platform content to 360
  
  Learning, tracking status in the migration tracker.
• Additional duties may include building content gap backlogs, owning allergen‑critical content, developing training for commercial kitchens, warehouse processes, or multimedia production.
• Participate in AI‑tool research and adoption, helping establish team‑wide workflows.

• Minimum 2 years’ experience in instructional design, eLearning development, or training content creation in a corporate, manufacturing, or food production environment.
• Ability to translate complex operational or technical processes into clear, engaging learner‑centered content.
• Experience producing training content in at least one modern format (Articulate, 360
  
  Learning, video training, visual SOPs, or job aids).
• Strong project management skills: manage multiple concurrent projects, meet deadlines, and communicate when priorities shift.
• Excellent written communication skills, writing for both Tier 1 associates and senior operations managers.
• Comfort functioning in a fast‑paced, high‑change environment where processes evolve rapidly.
• Capability to build effective relationships with operational SMEs who are not L&D professionals.

• Direct experience in food manufacturing, meal kit production, ready‑to‑eat/commercial kitchen operations, or DC distribution.
• Knowledge of food safety standards such as HACCP, FSMA, GMP, allergen handling, or RTE.
• Fluency with a WMS such as High Jump or Manhattan Associates.
• Background in culinary or commercial kitchen production.
• Bilingual English/Spanish proficiency.
• Multimedia production skills: video editing, screen capture, graphic design.
• Experience with AI‑assisted content creation tools and 360
  
  Learning or comparable LMS platforms.

• A curious learner who embraces new tools and processes.
• Comfortable onsite, willing to work on the production floor.
• Detail‑oriented yet agile, able to deliver precise compliance content quickly.
• A collaborative team player who shares templates and supports colleagues during surge periods.

• Competitive salary and a 401K company match that vests…