Campus Visit & Experience Coordinator Job Aurora area,Illinois USA,Education / Teaching

Position

Purpose:

The Campus Visit & Experience Coordinator coordinates the planning, execution, and continuous improvement of Aurora University's campus visit experience in support of undergraduate,graduate, and athletics recruitment efforts. This position oversees the daily operation of the campus visit program while leading major recruitment and yield events, supervising the student worker team,and collaborating with faculty, staff, and campus partners todeliver exceptional, student centered visit experiences that support institutional enrollment goals.

Core Competencies:

Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers andthe community we serve. Interacts effectively with a diverse groupof faculty, staff, students and other customers of our service,learns and uses operating practices of the department and Aurora University.

Upholds the Mission Statement:
At Aurora University, our singular goal is to empower students to achieve lasting personal and professional success. We do this by being an inclusive community dedicated to the transformative power of learning. As a teaching centered institution, we encourage undergraduate and graduate students to discover what it takes tobuild meaningful and purposeful lives.

Handles all information with tact and discretion and recognizes the confidential nature of university business.

Supports learning through performance of essential job functions and performing other duties and functions as necessary oras assigned, including voluntary participation in university committees, activities and events.

Essential Job Functions:

Campus Visit & Event Coordination
- Coordinate the daily campus visit operations, including individual and group visits, by coordinating pre- and post-visit communication, scheduling and facilitating faculty involvement, and ensuring a high-quality, consistent, and personalized experience aligned with prospective student interests and academic goals.
- Coordinate and continuously refine visit formats, agendas, and experiences to meet the needs of undergraduate, graduate, transfer,and athletics-support visitors.
- Lead the planning, coordination, execution, and assessment ofmajor recruitment and yield events, including Open Houses, Visit Days, Accepted Student events, and specialized visit programs.
- Continuously evaluate the prospective student visitor journey using participant feedback, enrollment outcomes, and industry best practices to enhance the campus visit experience.
- Build and maintain collaborative partnerships with academic departments and campus partners to support coordinated, engaging,and student-centered visit experiences.
Metrics, Reporting & Continuous Improvement
- Monitor and analyze visit and event metrics, including attendance, engagement, and conversion outcomes.
- Share accountability for visit performance in collaboration with enrollment staff and enrollment leadership.
- Utilize data, assessment, and participant feedback to recommend and implement improvements to campus visit operations and programming.
Enrollment Operations & CRM Stewardship
- Collaborate with Enrollment Operations to optimize visit-related workflows, communications, and data integrity within
  
  Slate.
- Maintain visit forms, automated communications, tagging, andreporting processes.
- Identify opportunities to improve efficiency and enhance campus visit operations.
- Manage front-line admission communications and visit-related inquiries, including oversight of the admission inbox,ensuring timely, accurate, and professional responses in alignment with service standards.
- Ensure visit-related information is accurately maintained within the CRM and assist with broader enrollment office operations as needed.
Marketing & Communications Collaboration
- Partner with Marketing & Communications to ensure visit-related messaging, promotional materials, visitor communications, and event resources align with institutional branding and enrollment priorities.
- Provide feedback regarding visitor trends and experiences tosupport future marketing and communication initiatives.
Student Worker Leadership
- Recruit, hire, train, schedule, supervise, and evaluate student workers, including the Spartan Ambassador team, to ensure exceptional customer service during campus tours, front desk operations, recruitment events, and other admission initiatives.
- Develop ongoing training opportunities that strengthen presentation skills, campus knowledge, customer service, andprofessionalism.
- Foster a welcoming and…