Software Support and Documentation Engineer - Aurora,IL Job Aurora area,Illinois USA,Engineering

Software Support and Documentation Engineer - Aurora, IL

Job Category
: R&D

Requisition Number
: SOFTW
001850

Posted :
February 2, 2026
Full-Time
On-site

Locations

Showing 1 location

Description

Position Summary

Perform functions to demonstrate, support and develop software and related products. Act as a key intermediary between customers and technical teams to identify and resolve functional and performance efficiencies the goal of optimizing software applications. With a moderate to advanced level of support and application expertise, resolve moderate to complex software queries, verify the alignment of software solutions with business objectives, and contribute to the continuous improvement of systems and processes for internal and external customers.

Additionally, this position will be expected to grow the capabilities of Mitutoyo software products around documentation in its various forms, including legacy (existing documentation) and new “help” technologies.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

What You’ll Do

Respond to user calls providing technical assistance to resolve moderate to complex problems. Troubleshoot software issues and work with internal and end user IT teams to advise on application‑specific hardware and operating systems issues.

Respond to customers’ email inquiries.

Respond to customer product inquiries, determine product applicability and refer to Sales for follow‑up call. May require participation in sales calls to demonstrate lab products.

Document user problems for replication in‑house. Work with software engineering or internal staff to debug or resolve problems.

Test new systems and fixes to ensure product specification conformance.

Remain current on new lab software products, interfacing, hardware and operating system technology.

Compile end user and knowledge‑base documentation. May include published articles or lectures and likely will expand beyond document‑style assistance.

Research and advise on the use of current and upcoming mediums for providing automated technical assistance to end users.

Assist Software Support Specialists with inquiries that are beyond their technical capabilities.

Perform other duties as assigned.

Key Skills

Communication, Oral and Written
Quality and Quantity of Work
Job Knowledge

Why choose Mitutoyo?

Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state‑of‑the‑art measurement products to manufacturing companies throughout North America. We are the only full‑line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:

Competitive Salary package - $65K - $75K annually
Minimum 17 days PTO plus at least 10 paid holidays per year
Shutdown period at the end of the year
STD, LTD, Employee Assistance Program
Tuition Reimbursement
Service Recognition
Company Vacation House in Florida

Supervisory Responsibilities

There are no supervisory responsibilities for this position.

Work Environment

Office Environment/Hybrid – 2 days office and 3 days remote (optional)

Physical Demands

The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Position Type and Expected Hours of Work

This is a full-time position. Monday – Friday 8:30AM-5:00PM

Travel

Rarely (less than 5%)

Required

Education and Experience

Bachelor’s Degree or Equivalent education/training, and at least four years’ experience in a related field. Familiarity with metrology tools and measurement systems is a plus. Preferred knowledge of statistical process control (SPC) and quality control tools.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without…


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