Technical Backoffice Specialist

As MEI USA continues to evolve and grow our business across North America, we are seeking a highly motivated individual to join our team as a Technical Backoffice Specialist.

You will assist our customer service department with quote processing and technician preparation and report to our Technical Backoffice Supervisor.

• Preparation and debrief of technicians’ business trips (installation, PM, and technical assistance visits).
• Part number verification when requested by technicians for remote support and aftersales.
• Special customer projects.
• Part quotes and processing
• Customer meetings for technical questions
• Open to the possibility of limited travel for training purposes.
• Other duties as assigned.
• Schedule:
  
  Monday – Friday, 8:30am – 5pm.
• Starting pay between $30.55 - $45.82/hr.
• We offer competitive base pay, overtime, and a discretionary bonus.
• Generous paid time off.
• 401(k) with company match up to 4% after 1 year of employment.
• Health, dental and vision insurance.
• Life Insurance, short-term disability, and long-term disability (100% paid by Company).
• Paid holidays.

• Manufacturing/technical terminology knowledge
• Electrical/mechanical knowledge
• Basic knowledge of modern CNC machinery and relative components
• Familiarity with Windows-based computers
• Communication and interpersonal skills
• High school diploma or equivalent
• Experience with Dynamics or a similar CRM is a plus