Field Service Engineer

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Aurora, IL, US, 60504

Taylor Hobson

Due to continued growth within the USA service team, we have a vacancy for a field service engineer to support our customer base.

After completing a training program, you will be involved & responsible for the following activities with regards to our equipment at customers premises:

• Installation and training
• Calibration and maintenance
• Service repair
• After sales service support / remote troubleshooting and diagnostic support
• Quoting services to customers

The successful candidate will:

• Have a background in mechanical, electronic, or multi-disciplinary engineering
• Have exceptional computer skills
• Hold a valid & clean driving license
• Can work independently while representing Taylor Hobson at customer sites
• Be prepared to work flexible hours when required
• Be prepared to assist colleagues in other regions of the world when required
• Have the will to travel within North America (internationally as needed for training, etc.)

• High energy level with ability to take initiative.
• Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.
• Ability to articulate clearly and timely with customers to provide world class service.
• Drive and collaboration experience to identity process improvement areas
• Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and service tools.
• Good communication skills (verbal and written) and the ability to interact effectively in English.
• Follow set procedures but can identify when change is required

• Degree in electronic, or multi-disciplinary engineering; or have previous field service experience. 3+ years’ experience (involving electronics & computer/software)
• Must hold valid US Passport or Green Card
• Must have experience traveling for work
• Permanent residents and U.S. Citizens only (company under I.T.A.R regulations). Not able to consider OPT students/graduates.
• Proven experience in high demand customer service.
• Based out of Central or Western United States with a home office located near a major airport
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

• Salary = Fixed Salary + bonus
• Standard Ametek benefits plan plus company car / smartphone / laptop

Established in 1886, Taylor Hobson is the world leader in surface and form metrology and developed the first Roundness and Surface Finish measuring instruments.

We providecontactandnon-contact measurement solutions for the most demanding applications on a global basis, with a worldwide infrastructure to support our clients; we are a truly global ultra-precision metrology company.

We are pioneers, continually developing ourproductsto meet the ever-increasing demands of next generation technologies, particularly in Optics, Bearings, Space, Defence, Aerospace, Automotive, Medical and Renewable Energy technologies.

Taylor Hobson's world leading brands include:
Talyrond®, Form Talysurf®PGI,Form Talysurf®i-Series,Surtronic®,LUPHOScan,Formalysurf®PGI Optics, Talyvel®, Autocollimators,Micro-Alignment Telescope and AMECare.

Taylor Hobson is part of the Ultra Precision Technologies Division ofAMETEK, Inc. which is a leading global manufacturer of electronic instruments and electromechanical devices.

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Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business…