LEAD VALET

Overview

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. Don’t just work. Work Happy. A career in gaming? At Hollywood Casino Aurora, we think you ll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

• Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.
• Responsible for coordinating Valet activities during the parking and retrieval of casino guests’ vehicles.
• Monitors guests for signs of intoxication, intervening as needed according to established practices.
• Operates both manual and automatic transmissions in parking and retrieving guests’ vehicles.
• Issues and oversees issuance of Valet tickets to guests.
• Oversees vehicle retrieval.
• Oversees traffic control.
• Reviews completed Valet tickets for accuracy.
• Handles guest incidents and contacts Security as necessary to document.
• Observes Valet Hikers’ performance and recommends coaching.
• Maintains cleanliness of Porte Cochere and Valet Office.
• Reports any incoming vehicle malfunctions to Valet Supervisor.
• Performs key control and self-park close outs at end of shift, as needed.
• Performs duties of Valet Hiker, Key Controller, and Self-Park Cashier as needed.
• Assumes responsibilities of Transportation Supervisor in his/her absence.
• Conducts and/or attends departmental and company meetings as required.

• Must be 18 years of age.
• High School Diploma/GED or equivalent experience related to nature of position.
• Ability to maintain HCA identified responsible alcohol service certification.
• Ability to read, comprehend, and interpret written and/or oral instructions.
• Ability to communicate with internal and/or external guests.
• Ability to perform basic mathematical operations such as addition, subtraction, multiplication, and division.
• Valid Illinois Driver’s License required.
• Ability to read, write, comprehend, and speak English.
• Ability to understand and perform duties in accordance with:
  Hollywood Casino Aurora Core Values, Departmental, property, and company policies and standards, Illinois Gaming Board requirements, Sarbanes-Oxley, internal Controls.

STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iGaming via the Score Bet Sports book and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We re changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY: $14.00 per hour