Executive Casino Host

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click to discover how we empower team members to grow, thrive, and advance in their careers.

SUMMARY

The Executive Casino Host develops and sustains high-value relationships with VIP players by leveraging targeted marketing strategies and delivering exceptional, personalized service.

• Develops and maintains relationships with VIP customers through weekly telemarketing efforts and in-person engagement on the casino floor

• Proactively seeks new business on the casino floor by promoting the benefits of the Players Club card program and enrolling new members

• Maintains a strong, visible presence on the casino floor to meet and greet guests during individual visits and special events

• Generates revenue through account development and effective use of current customer databases

• Makes informed decisions regarding complimentary offerings based on recorded play, earned points, comp availability, and overall customer profitability

• Demonstrates effective communication skills when interacting with both new and assigned customers

• Achieves departmental sales, revenue, and growth goals

• Maintains strict confidentiality of customer information and adheres to established control procedures to protect sensitive customer and company data

• Ensures all player account information is accurate and up to date to maintain database integrity

• Collaborates with Casino Operations and Casino Marketing team members to share pertinent guest information

• Resolves guest and operational issues in a calm, professional, and prudent manner

• Must be 21 years of age
• College degree in Marketing or Sales or equivalent industry experience in a similar role
• Ability to prioritize, organize, and complete multiple activities in a high-pressure environment
• Ability to work a varying schedule to reflect business needs
• Ability to perform basic mathematical operations such as: addition, subtraction, multiplication, and division
• Ability to calculate figures and amounts such as discounts, interest, and commissions, and apply to practical situations using fractions, percentages, measurements, proportions, and problem solving

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sports book and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

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Equal Opportunity Employer