Accounts Receivable Specialist

As a premier global food provider, the OSI Group partners with the world’s leading food service and retail food brands to provide concept‑to‑table solutions that delight consumers around the globe.

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We’re looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers.

The Account Receivable Specialist will be responsible for fully researching issues causing late payments and discrepancies, contacting the customer for past‑due balances, reviewing orders for release and making payment arrangements when needed. Determining root cause and facilitating corrective action to improve cashflow for the company. The role also includes training in cash application and deduction validating and clearing, all consistent with Departmental SLA.

• Job is an individual contributor with no direct reports.
• Responsible for collections on full invoices and past‑due accounts; work with customers on payment plans when needed and hold orders when balances remain unresolved.
• Obtain support documentation from customers related to deductions, audits and short payments; coordinate resolution with plants and document approval per company policy (POs, BOLs, PODs, portal data).
• Research unidentified cash receipts/discrepancies and take appropriate action with backup, authorizations and supporting documentation.
• Review credit and debit memos issued to customer accounts, match offsetting entries, validate and clear approved deductions, and pursue repayment for invalid items.
• Validate promotional activities on customers’ accounts and determine collectability in coordination with AR Manager; clear deductions from ERP records.
• Track and evaluate individual performance metrics to meet departmental goals, objectives and SLAs; create and maintain desk procedures including customer‑specific knowledge.
• Maintain excellent customer relations through professional conduct.
• Participate in special/ad‑hoc projects, system implementations and enhancements as needed.
• Support internal and external audits as requested by the AR Senior Manager.
• Ensure appropriate documentation is maintained in a standardized location.
• Perform other duties as assigned and uphold safety procedures.

• 0–1 year of experience in a related field (preferred).
• Excellent proficiency with Microsoft Office Suite.
• Previous experience in the Order‑to‑Cash value stream (preferred).
• Strong data entry skills on numerical fields (preferred).
• Experience with manufacturing ERP systems (preferred).
• Functional written and verbal English skills; other language a plus.

The salary range for this role is $22.40–$33.60, with a midpoint of $28. Offers are typically made between the minimum and midpoint of the range, based on skills, experience, and internal equity. Salaries will vary based on location, education, skills, experience, and performance. Base salary is one component of OSI’s overall total rewards package. Other components may include bonuses, special pay programs, comprehensive time off, 401(k) with match, and a full suite of benefit offerings for you and your family.

Bachelor’s degree or higher.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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